E‑Commerce Growth & Operations Manager

Goodwill Industries of the Redwood Empire; Town of Stony Point (NY); On-site; USD 40,000 - 57,000; Full time

Job summary

Goodwill Industries of the Redwood Empire is seeking a ShopGoodwill.com Manager to lead cyber operations, drive revenue growth, and supervise ShopGoodwill staff. The role combines data-driven decision making with online sales management and a focus on customer service and safety standards.

The position reports to the Vice President of Donated Goods and requires a 40-hour workweek in a full-time role, with benefits including medical, dental, vision, and paid time off.

Qualifications

• High School diploma required; post-secondary education with an emphasis in Business preferred.
• 3 years of proven management experience in an increasingly responsible supervisory/management position, management experience in an online sales environment is preferred.
• Ability to demonstrate growth of business and process improvement
• Valid CA Class C Driver’s License and proof of personal auto insurance
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position
• Computer skills in Word, Excel, and Outlook at proficient level
• Superior organizational and general administrative skills
• Developed leadership skills resulting in strong ability to motivate people, instill accountability and achieve results
• Must be able to work a flexible schedule
• Ability to read, write and speak English clearly and fluently
• Ability to perform basic math functions

Responsibilities

• Own and drive ShopGoodwill revenue performance, ensuring achievement of financial targets and revenue growth
• Utilize data analytics to understand variances and progress of KPIs. Responsible for ensuring that all reporting of sales and production data is delivered timely to the appropriate stakeholders
• Ensure internal and external policies, procedures and standards are met
• Implement and maintain procedures to maximize efficiency in production, sales, customer service and receipt of store donations with a focus on continuous improvement
• Consistently deliver high-quality customer service, resolving all customer issues in a satisfactory and timely manner
• Manage end-to-end processes required for online sales and shipping, including maintaining relationships with external partners and vendors.
• Manage the front-end website experience, category strategy, landing pages, product assortment, pricing, and overall merchandising mix
• Ensure that safety standards are met
• Provide training and effective communication to store management to maximize the quality of donated goods being sent to cyber store
• Maintain a team-oriented environment. Manage ShopGoodwill team within Goodwill guiding principles
• Create accountability through training and development of all employees on job responsibilities, work habits, and policies and procedures of GIRE.
• Ensure that all department administrative functions are carried out timely and efficiently
• Identify and communicate recommendations to improve user experience, sales conversion, and opportunities for revenue growth.

Skills

Leadership

Interpersonal skills

Customer service

Organizational skills

English fluency

Communication

Flexible schedule

Education

High School diploma

Business-focused education

Tools

Word

Excel

Outlook

Job description

Goodwill Industries of the Redwood Empire is seeking a ShopGoodwill.com Manager to lead cyber operations, drive revenue growth, and supervise ShopGoodwill staff. The role combines data-driven decision making with online sales management and a focus on customer service and safety standards.

The position reports to the Vice President of Donated Goods and requires a 40-hour workweek in a full-time role, with benefits including medical, dental, vision, and paid time off.