E-Commerce Operations Lead

Kroger Family of Companies; Syracuse (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Kroger Family of Companies in Syracuse, UT is seeking an Store e-Commerce assistant to support the day-to-day operations of the e-Commerce department. You will help ensure customer satisfaction, supervise associates, and maintain safe, orderly shopping and fulfillment areas.

The role emphasizes teamwork, adherence to laws and company guidelines, and the ability to train and guide staff. Strong communication and problem-solving are essential as you coordinate orders, schedules, and task

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety and cleanliness.
• Ensure team members follow laws, food safety procedures, and company guidelines.
• Perform tasks of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of e-Commerce when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas and equipment.
• Report discrepancies to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by e-Commerce teams.
• Provide feedback on team members’ daily and annual performance.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Oral/written communication

Self-directed

Job description

Kroger Family of Companies in Syracuse, UT is seeking an Store e-Commerce assistant to support the day-to-day operations of the e-Commerce department. You will help ensure customer satisfaction, supervise associates, and maintain safe, orderly shopping and fulfillment areas.

The role emphasizes teamwork, adherence to laws and company guidelines, and the ability to train and guide staff. Strong communication and problem-solving are essential as you coordinate orders, schedules, and task