E‑Commerce Operations Lead

Kroger; Englewood (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Kroger in Englewood, CO is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager with day-to-day operations, ensuring accuracy and efficiency in order processing and customer service.

You will lead a team of selectors and customer attendants, train staff, schedule work, and uphold Kroger's standards of honesty, integrity and safety while maintaining a fast-paced, cooperative environment.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags and perform basic math.
• Excellent oral and written communication skills.
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow laws, safety procedures and company guidelines.
• Train selectors and customer attendants in required duties.
• Act as the person in charge of e-Commerce when Store manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and keep staging areas organized.
• Report discrepancies to the store e-Commerce manager.
• Perform opening and closing procedures and implement process improvements.

Skills

Supervisory experience

Read shelf tags

Basic math skills

Excellent communication

Self-directed

Job description

Kroger in Englewood, CO is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager with day-to-day operations, ensuring accuracy and efficiency in order processing and customer service.

You will lead a team of selectors and customer attendants, train staff, schedule work, and uphold Kroger's standards of honesty, integrity and safety while maintaining a fast-paced, cooperative environment.