E-Commerce Operations Lead

Mariano

Glenview (IL)

On-site

USD 38,000 - 52,000

Full time

14 days+
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Benefits offered by this job

Healthcare coverage
Paid time off
Tuition reimbursement
Employee discounts
Growth opportunities

Job summary

Kroger is seeking a Store e-Commerce supervisor for the Glenview, IL area. This on-site role supports day-to-day operations of the e-Commerce department, ensuring smooth order flow and customer satisfaction.

You will lead a small team, train staff, and act as department lead in the Store e-Commerce manager's absence, while coordinating scheduling and daily tasks to meet business needs.

Qualifications

  • Minimum: Proven supervisory experience.
  • Ability to read shelf tags.
  • Basic computer skills needed.
  • Basic math skills (counting, addition, subtraction).
  • Self-directed with ability to execute projects with minimal supervision.

Responsibilities

  • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
  • Ensure team members follow laws, food safety procedures, and company guidelines.
  • Train selectors and customer attendants as required by guidelines.
  • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
  • Assist with scheduling to meet operational and associates’ needs.
  • Maintain intake of customer orders and assign work to staff.
  • Print and distribute order labels, including perishable orders.
  • Troubleshoot e-Commerce equipment and devices.
  • Maintain supplies and organization of staging areas and equipment.
  • Report discrepancies to the store e-Commerce manager.
  • Perform opening and closing procedures.
  • Learn and implement process improvements from e-Commerce teams.
  • Provide feedback on daily performance and annual reviews.
  • Ability to work in a fast-paced, sometimes stressful environment.

Skills

Supervisory experience
Shelf tag reading
Basic computer skills
Basic math skills
Self-directed

Job description

Kroger is seeking a Store e-Commerce supervisor for the Glenview, IL area. This on-site role supports day-to-day operations of the e-Commerce department, ensuring smooth order flow and customer satisfaction.

You will lead a small team, train staff, and act as department lead in the Store e-Commerce manager's absence, while coordinating scheduling and daily tasks to meet business needs.

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