E-Commerce Operations Lead

Mariano; Glenview (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Employee discounts

Growth opportunities

Job summary

Kroger is seeking a Store e-Commerce supervisor for the Glenview, IL area. This on-site role supports day-to-day operations of the e-Commerce department, ensuring smooth order flow and customer satisfaction.

You will lead a small team, train staff, and act as department lead in the Store e-Commerce manager's absence, while coordinating scheduling and daily tasks to meet business needs.

Qualifications

• Minimum: Proven supervisory experience.
• Ability to read shelf tags.
• Basic computer skills needed.
• Basic math skills (counting, addition, subtraction).
• Self-directed with ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow laws, food safety procedures, and company guidelines.
• Train selectors and customer attendants as required by guidelines.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and assign work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas and equipment.
• Report discrepancies to the store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements from e-Commerce teams.
• Provide feedback on daily performance and annual reviews.
• Ability to work in a fast-paced, sometimes stressful environment.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Basic math skills

Self-directed

Job description

Kroger is seeking a Store e-Commerce supervisor for the Glenview, IL area. This on-site role supports day-to-day operations of the e-Commerce department, ensuring smooth order flow and customer satisfaction.

You will lead a small team, train staff, and act as department lead in the Store e-Commerce manager's absence, while coordinating scheduling and daily tasks to meet business needs.