E-Commerce Operations Lead

Kroger; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger is seeking an experienced Store e-Commerce supervisor to assist the Store e-Commerce manager in day-to-day operations, ensuring excellent customer service and adherence to company values.

You will oversee selectors and customer attendants, train staff, manage the e-Commerce workflow, and act as the leader in the manager's absence, while coordinating scheduling and maintaining order in staging and packaging areas.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Self-directed, ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary dutiesMaintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Proven supervisory experience

Read shelf tags

Basic knowledge of computers

Excellent oral/written communication

Basic math skills

Self-directed

Job description

Kroger is seeking an experienced Store e-Commerce supervisor to assist the Store e-Commerce manager in day-to-day operations, ensuring excellent customer service and adherence to company values.

You will oversee selectors and customer attendants, train staff, manage the e-Commerce workflow, and act as the leader in the manager's absence, while coordinating scheduling and maintaining order in staging and packaging areas.