E-commerce Operations Lead

Kroger Family of Companies; Clarkston (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger Family of Companies is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager in daily operations. You will help ensure accurate order handling, schedule tasks, and supervise selectors and customer attendants in a fast-paced store environment.

The role requires strong communication, organizational skills, and the ability to uphold safety and legal standards while improving processes and customer satisfaction.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic computer skills.
• Excellent oral and written communication.
• Basic math skills (counting, addition, subtraction).
• Self-directed with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow laws, food safety procedures, and company guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to selectors and attendants.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas and equipment.
• Report discrepancies to pricing, scanning, item location or temperatures.
• Perform opening and closing procedures.
• Learn and implement process improvements from e-Commerce teams.
• Provide feedback on team performance and reviews.
• Work cooperatively in a fast-paced environment and manage conflict constructively.
• Follow directions and seek help to resolve issues.

Skills

Supervisory experience

Read shelf tags

Computers basic

Oral/written communication

Math basics

Self-directed

Job description

Kroger Family of Companies is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager in daily operations. You will help ensure accurate order handling, schedule tasks, and supervise selectors and customer attendants in a fast-paced store environment.

The role requires strong communication, organizational skills, and the ability to uphold safety and legal standards while improving processes and customer satisfaction.