E-Commerce Operations Lead

The Kroger Co.; Brown Deer (WI); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

The Kroger Co. in Brown Deer, WI is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager in day-to-day operations and uphold Kroger's values. You will oversee order intake, coordinate selectors and attendants, ensure compliance with laws and safety, and help implement process improvements across the e-Commerce department.

This role requires strong communication, prior supervisory experience, and the ability to perform under pressure in a fast-paced retail environment.

Qualificações

• Proven supervisory experience.
• Ability to read shelf tags; basic computer knowledge.
• Excellent oral and written communication; basic math skills.

Responsabilidades

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Conhecimentos

Supervisory experience

Read shelf tags

Basic computers

Excellent communication

Basic math

Self-directed

Descrição da oferta de emprego

The Kroger Co. in Brown Deer, WI is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager in day-to-day operations and uphold Kroger's values. You will oversee order intake, coordinate selectors and attendants, ensure compliance with laws and safety, and help implement process improvements across the e-Commerce department.

This role requires strong communication, prior supervisory experience, and the ability to perform under pressure in a fast-paced retail environment.