E-Commerce Department Lead — Operations & Team Coach

The Kroger Co.; Town of Brookfield (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

The Kroger Co. in Wisconsin is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager with day-to-day operations and to model the company's values of respect, honesty, integrity, diversity, inclusion and safety.

In this role you will lead a team of selectors and customer attendants, ensure accurate order fulfillment, maintain equipment, and support scheduling to meet the needs of the store and its customers.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team adheres to laws, food safety procedures and company guidelines.
• Train selectors and customer attendants in required duties.
• Act as the e-Commerce department lead when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute and assign work to staff.
• Print and distribute order labels, including perishables.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies to the manager.
• Perform opening and closing procedures.
• Learn and implement process improvements from division or enterprise e-Commerce team.
• Provide feedback on daily and annual performance reviews.
• Work cooperatively in high paced and sometimes stressful environment.
• Handle conflicts in a constructive manner.
• Follow directions and seek assistance to resolve issues.
• Support minors, individuals with special needs, and older adults as needed.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervisory experience

Read shelf tags

Computer basics

Communication skills

Basic math

Self-directed

Tools

POS systems

Job description

The Kroger Co. in Wisconsin is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager with day-to-day operations and to model the company's values of respect, honesty, integrity, diversity, inclusion and safety.

In this role you will lead a team of selectors and customer attendants, ensure accurate order fulfillment, maintain equipment, and support scheduling to meet the needs of the store and its customers.