E‑Commerce Onboarding & Success Manager

Kognitive Sales Solutions; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

Optimy.ai, a division of Kognitive Tech Inc., seeks an Account Manager to manage client accounts, coordinate onboarding, and ensure success of our e-commerce platform in the United States.

You will lead onboarding, conduct introductory calls, train clients and sales teams, deliver reports, and participate in quarterly reviews with dealers, while delivering excellent customer service and driving process improvements.

Qualifications

• Proven client service or customer success experience.
• Fluency in French is an asset.
• Demonstrated proficiency in phone communication and listening skills.
• Proficiency with CRM systems and practices.

Responsibilities

• Cultivate relationships with new and existing clients to ensure onboarding success.
• Own client onboarding, coordinating tech setup and data integration.
• Lead introductory calls as the primary client contact.
• Create personalized onboarding plans with clients.
• Coordinate training for clients and sales teams.
• Prepare comprehensive reports and deliver insights for decision-making.
• Participate in quarterly reviews with dealer groups.
• Deliver prompt, high-quality customer service.
• Identify client challenges and propose solutions.
• Note opportunities for process improvements to elevate product performance.

Skills

CRM proficiency

Communication skills

Onboarding

Project coordination

Customer success

Agile experience

Multitasking

Time management

French (asset)

Tools

CRM systems

Job description

Optimy.ai, a division of Kognitive Tech Inc., seeks an Account Manager to manage client accounts, coordinate onboarding, and ensure success of our e-commerce platform in the United States.

You will lead onboarding, conduct introductory calls, train clients and sales teams, deliver reports, and participate in quarterly reviews with dealers, while delivering excellent customer service and driving process improvements.