E‑Commerce Lead, Store Operations

The Kroger Co.; Greeley (CO); Presencial; USD 17.000 - 25.000; Tempo integral

Benefícios oferecidos por esta vaga

Health care benefits

Paid time off

Employee assistance program

Associate discounts

Tuition reimbursement

Growth opportunities

Resumo da vaga

The Kroger Co. in Colorado is seeking a Store e-Commerce support role to assist the Store e-Commerce manager in day-to-day operations, upholding Kroger values of respect, honesty, integrity, diversity, inclusion and safety.

You will work to meet customer expectations for easy shopping, maintain order labeling, train staff, and help manage scheduling, while ensuring compliance with food safety procedures and company guidelines.

Qualificações

• MINIMUM: Proven supervisory experience
• MINIMUM: Read shelf tags
• MINIMUM: Basic knowledge of computers
• MINIMUM: Excellent oral/written communication skills
• MINIMUM: Basic math skills (i.e., counting, addition, and subtraction)
• MINIMUM: Self-directed, ability to execute projects with minimal supervision

Responsabilidades

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Conhecimentos

Proven supervisory experience

Read shelf tags

Basic computer knowledge

Excellent oral/written communication

Basic math skills

Self-directed

Descrição da vaga

The Kroger Co. in Colorado is seeking a Store e-Commerce support role to assist the Store e-Commerce manager in day-to-day operations, upholding Kroger values of respect, honesty, integrity, diversity, inclusion and safety.

You will work to meet customer expectations for easy shopping, maintain order labeling, train staff, and help manage scheduling, while ensuring compliance with food safety procedures and company guidelines.