E-commerce Growth Lead — D2C & 3PL Ops

Gregory Packaging; Bethlehem (Northampton County); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

401K Retirement Plan

Life Insurance, Short Term/Long Term,

Paid Time Off (80 hours annually)

7 Paid Holidays

Weekly Pay, Shift Premiums

Referral Bonus Program

Employee Discount Program

Descripción de la vacante

Gregory Packaging, Inc. is seeking an experienced E-commerce Specialist to build and scale a new direct-to-consumer and marketplace business from the ground up.

You will own end-to-end operations, create efficient processes, and directly shape growth as the company expands. The role requires hands-on management of orders across Shopify and Amazon, coordination with warehouses/3PLs, and onboarding wholesale accounts, with potential progression into a management track within a growing beverage

Formación

• 2-4 years of experience in e-commerce operations, order management, fulfillment, or customer service.
• Hands-on experience using Shopify and Amazon Seller Central directly.
• Experience coordinating with warehouses, 3PLs, or carriers, with a proactive approach to resolving issues.
• Preferred: Experience onboarding or integrating a 3PL.
• Preferred: Experience with marketplaces beyond Amazon (e.g., Walmart, Faire, specialty retail platforms).
• Preferred: Background in sports, athletics, hospitality, or club environments.

Responsabilidades

• Monitor and process daily orders across Shopify and Amazon Seller Central, resolving holds, exceptions, address issues, and flagged or fraudulent orders.
• Serve as the primary liaison with the warehouse and future third-party logistics (3PL) providers; transmit orders, confirm shipments, and ensure fulfillment partners meet service standards.
• Lead the transition from in-house fulfillment to a 3PL, including defining requirements, coordinating onboarding and system integration, and managing the cutover without customer disruption.
• Reconcile inventory across the warehouse/3PL, Shopify, and Amazon, proactively resolving discrepancies to prevent oversells and stockouts.
• Manage inbound replenishment to the warehouse/3PL and to Amazon and Walmart fulfillment centers, including shipment planning, labeling, and receiving confirmation.
• Coordinate pickup and delivery scheduling for large wholesale and B2B orders with plants, carriers, and customers.
• Track shipping costs, carrier performance, and delivery exceptions; file claims for lost, damaged, or delayed shipments.
• Process returns and RMAs from authorization through final disposition and refund.
• Own all customer communications across email, marketplace messaging, and other support channels, ensuring timely and professional responses.
• Resolve order inquiries, shipping issues, product questions, returns, refunds, and complaints, using sound judgment on exceptions.
• Onboard new wholesale and B2B accounts, including customer setup, vendor registration, credit applications, and payment terms.
• Monitor and respond to product reviews, seller feedback, and marketplace performance notifications.
• Escalate recurring product or quality issues with detailed documentation to drive corrective action.
• Develop customer support resources, including response templates, FAQs, policy language, and a help center as volume grows.
• Maintain product listings, content, pricing, and inventory availability across all active sales channels.
• Support the launch of additional web-based sales channels, including setup, onboarding, and integration with existing systems.
• Reconcile marketplace and payment processor settlements against recorded sales, including fees, refunds, chargebacks, and reserves.
• Respond to and document payment disputes and chargebacks with appropriate supporting evidence.
• Coordinate with the finance team on wholesale and B2B invoicing and follow up on past-due accounts.
• Build reporting on orders, fulfillment performance, returns, customer support volume, and channel effectiveness.

Conocimientos

Written communication

Detail oriented

Self-directed

Herramientas

Shopify

Amazon Seller Central

Descripción del empleo

Gregory Packaging, Inc. is seeking an experienced E-commerce Specialist to build and scale a new direct-to-consumer and marketplace business from the ground up.

You will own end-to-end operations, create efficient processes, and directly shape growth as the company expands. The role requires hands-on management of orders across Shopify and Amazon, coordination with warehouses/3PLs, and onboarding wholesale accounts, with potential progression into a management track within a growing beverage