DTC E-Commerce Director: Fulfillment & Growth

Beyond Meat; California (MO); On-site; USD 170,000 - 190,000; Full time

Job summary

Beyond Meat, Inc. seeks an E-Commerce Director to build and lead the operating backbone of our direct-to-consumer business from forecasting to fulfillment and customer experience.

The role drives end-to-end operations across DTC platforms, CRM, lifecycle marketing, and analytics, with emphasis on scalable product launches across frozen and future non-perishable categories. The successful candidate will bring deep CPG/CPG‑adjacent experience, omnichannel understanding, and hands-on leadership to

Qualifications

• Bachelor’s degree required.
• 7+ years of experience in e-commerce operations, DTC operations, supply chain, or business operations.
• Experience managing 3PLs and end-to-end fulfillment operations.
• Strong analytical skills with proficiency in spreadsheets, reporting, and operational metrics.
• Experience in Shopify or similar DTC platforms preferred.
• Background in food, beverage, CPG, or temperature-sensitive fulfillment strongly preferred.
• Demonstrated ability to build structure and drive execution in fast-paced, ambiguous environments.

Responsibilities

• Forecasting, Inventory & Supply Coordination across teams.
• Own DTC demand planning in partnership with finance, supply chain, and product teams.
• Align inventory allocation across launches, ongoing sales, and broader constraints.
• Monitor in-stock risk, replenishment timelines, and 3PL inventory positioning.
• Build tools to improve forecast accuracy and reduce stockouts and excess.
• Own day-to-day relationship with 3PL and key operational partners.
• Manage fulfillment performance across orders, shipping, delivery timing, damages, and returns.
• Define and improve SOPs for frozen fulfillment, packaging, and issue resolution.
• Monitor and optimize shipping and fulfillment costs.
• Ensure readiness for launches, promotions, and demand spikes.
• Partner with customer service to resolve recurring issues.
• Track support trends and customer feedback signals.
• Translate customer pain points into operational improvements.

Skills

E-commerce operations

3PL management

Data-driven decisions

Stakeholder engagement

Analytical skills

Shopify or DTC platforms

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Shopify

Klaviyo

CX platforms

Subscriptions tools

Analytics stack

Job description

Beyond Meat, Inc. seeks an E-Commerce Director to build and lead the operating backbone of our direct-to-consumer business from forecasting to fulfillment and customer experience.

The role drives end-to-end operations across DTC platforms, CRM, lifecycle marketing, and analytics, with emphasis on scalable product launches across frozen and future non-perishable categories. The successful candidate will bring deep CPG/CPG‑adjacent experience, omnichannel understanding, and hands-on leadership to