E-Commerce Fulfillment Specialist

Uncle Gs Management Corp.; Town of Hempstead (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Lunch discount

Store discount

Job summary

Uncle Gs Management Corp. is seeking an E-Commerce Coordinator to ensure accurate and efficient online order processing and pickup/delivery coordination. You will guide E-Commerce clerks and support daily operations to deliver a fast, reliable online shopping experience.

The role focuses on order selection, processing, and customer communication, while maintaining cleanliness and adherence to policies. Join a team that values accuracy, service, and teamwork.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Ability to work independently with minimal supervision.
• Previous experience in e-commerce, personal shopping, warehouse operations, stocking, or cashiering preferred.
• Ability to read shelf tags and follow written instructions.
• Basic math skills.
• Strong verbal and written communication skills.
• Open availability, including weekdays and weekends, based on store needs.
• Ability to speak, read, and understand English.

Responsibilities

• Select and gather products for online customer orders efficiently, with a strong focus on quality and freshness
• Initiate and complete the order selection process from receipt through fulfillment
• Assemble online orders, process coupons and payments, and ensure timely delivery to customers’ vehicles upon pickup
• Scan and bag items while shopping in-store, adhering to all bagging and handling standards
• Communicate substitutions or order exceptions to customers at pickup
• Ensure customer expectations are met or exceeded regarding convenience, product variety, freshness, and cleanliness
• Comply with all local, state, and federal regulations, food safety standards, and company policies
• Store products in appropriate temperature-controlled zones
• Review and follow special instructions included in customer order notes
• Verify order accuracy and retrieve orders from staging locations for pickup
• Provide a positive and welcoming customer experience that encourages repeat online shopping
• Process transactions through the POS system
• Follow established substitution guidelines for out-of-stock items
• Maintain cleanliness and organization of staging areas and equipment
• Report pricing, scanning, inventory location discrepancies, and temperature issues to the E-Commerce Supervisor
• Adapt to new processes and meet or exceed productivity standards
• Perform other duties as assigned

Skills

Verbal communication

Written communication

English proficiency

Shelf tag reading

Basic math

Independent work

Education

High School Diploma or equivalent

Job description

Uncle Gs Management Corp. is seeking an E-Commerce Coordinator to ensure accurate and efficient online order processing and pickup/delivery coordination. You will guide E-Commerce clerks and support daily operations to deliver a fast, reliable online shopping experience.

The role focuses on order selection, processing, and customer communication, while maintaining cleanliness and adherence to policies. Join a team that values accuracy, service, and teamwork.