E‑Commerce Department Lead: Training & Ops Oversight

Kroger; Bannockburn (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger Co. in Bannockburn, IL is seeking an assistant manager to support the Store e-Commerce department in day-to-day operations, focusing on accuracy, customer service, and efficient order fulfillment.

You will supervise team members, train selectors and customer attendants, help with scheduling, and ensure compliance with policies and laws while maintaining clean, organized staging areas.

Qualifications

• Proven supervisory experience is required.
• Ability to read shelf tags and work with basic computer systems.
• Basic math skills for counting and reconciliation.
• Self-directed with the ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for easy shopping, variety, freshness and cleanliness.
• Ensure compliance with laws, safety procedures and company guidelines.
• Train selectors and customer attendants in required duties.
• Act as person in charge when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational needs and associates’ requirements.
• Maintain intake of customer orders and assign work to staff.
• Troubleshoot e-Commerce equipment and maintain supplies as needed.
• Open/close procedures and support process improvements.

Skills

Supervisory experience

Shelf tags reading

Basic computer skills

Basic math skills

Job description

Kroger Co. in Bannockburn, IL is seeking an assistant manager to support the Store e-Commerce department in day-to-day operations, focusing on accuracy, customer service, and efficient order fulfillment.

You will supervise team members, train selectors and customer attendants, help with scheduling, and ensure compliance with policies and laws while maintaining clean, organized staging areas.