e-COMMERCE/DEPARTMENT LEAD

Kroger Mountain View Foods; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as an e-COMMERCE/DEPARTMENT LEAD, responsible for overseeing e-Commerce operations and ensuring excellent customer service. Your role will involve training team members, managing schedules, and maintaining compliance with food safety standards while fostering a cooperative team environment. Comprehensive benefits are offered, supporting your growth and work-life balance.

Benefits

Healthcare

Flexible scheduling

Emotional and financial support

Associate discounts

Tuition reimbursement

Growth opportunities

Qualifications

• Proven supervisory experience required.
• Ability to read shelf tags and basic math skills.
• Excellent communication skills and self-directed work style.

Responsibilities

• Assist in managing the day-to-day operation of the e-Commerce department.
• Train team members and ensure compliance with laws and procedures.
• Act as the person in charge when the Store e-Commerce manager is unavailable.

Skills

Supervisory experience

Excellent communication skills

Basic math skills

Tools

Basic knowledge of computers

Job description

Join to apply for the e-COMMERCE/DEPARTMENT LEAD role at Kroger Mountain View Foods

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed
• Train team members in all functions and duties of their roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and staff needs
• Maintain customer order intake and assign work to team members
• Print and distribute order labels, including for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain supplies and organization of staging areas and equipment
• Report discrepancies in pricing, scanning, item location, or temperature issues
• Perform opening and closing procedures
• Implement process improvements as directed
• Provide feedback on team performance and participate in reviews
• Work cooperatively in a high-paced environment and manage conflicts professionally
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when needed
• Support interactions with minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodation

Qualifications

Minimum

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent communication skills
• Basic math skills
• Self-directed with minimal supervision

Desired

• Experience in production or warehouse environments, stocking, or cashier roles

About Us

From a single Cincinnati grocery store over a century ago to nearly 2,800 stores across 35 states, we’re committed to feeding the human spirit through diverse teams, innovation, and community engagement.

Benefits

We offer comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities. For details, visit our Benefits Page.