E‑commerce & CX Manager — Shopify Plus Growth

Eccalon LLC; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Epoch Sports is seeking an E‑Commerce & Customer Experience Manager to lead our online storefront and customer journey. This hybrid role combines product listing, site optimization, drops launches, and proactive customer support to grow our brand.

You’ll monitor performance metrics, refine copy and imagery, and collaborate with marketing and fulfillment teams to deliver a seamless shopping experience. A fast‑moving sports environment rewards analytical, empathetic leaders.

Qualifications

• Minimum 2–4 years in an e‑commerce or DTC brand, preferably sports/athletic wear.
• Strong written communication and customer messaging instincts.
• Ability to analyze data, identify trends, and optimize the site.

Responsibilities

• Oversee Shopify Plus store operations: product uploads, pricing, categorization, collections, and metadata.
• Improve website performance, UX, conversion rate, and on‑site branding consistent with marketing strategy.
• Coordinate product drops, campaigns, promotions, and restocks with marketing/creative teams.
• Monitor KPIs: conversion rate, bounce rate, AOV, UPT, return rate, and site speed.
• Collaborate with fulfillment/warehouse to ensure inventory flow and timely shipping.
• Manage integrations like Klaviyo, Gorgias, Google Analytics, Meta Ads, and post‑purchase flows.
• Provide responsive customer support via Gorgias; handle orders, returns, and inquiries.
• Update FAQs, sizing guides, and return policies; improve self‑service options.

Skills

E‑commerce experience

Data analysis

Written communication

Cross‑functional collaboration

Organized / self‑motivated

Entrepreneurial mindset

Passion for sports

Tools

Shopify Plus

Google Analytics

Gorgias

Klaviyo

Job description

Epoch Sports is seeking an E‑Commerce & Customer Experience Manager to lead our online storefront and customer journey. This hybrid role combines product listing, site optimization, drops launches, and proactive customer support to grow our brand.

You’ll monitor performance metrics, refine copy and imagery, and collaborate with marketing and fulfillment teams to deliver a seamless shopping experience. A fast‑moving sports environment rewards analytical, empathetic leaders.