Ecommerce Manager

Confidential Careers; New York (NY); On-site; USD 81,000 - 99,000; Full time

Job summary

Confidential Careers is seeking an experienced Ecommerce Manager to own and optimize the Shopify storefront in New York. You will oversee day-to-day site operations, merchandising, catalog management, promotions, and the customer experience to drive online sales.

You are a Shopify expert with 3+ years in live ecommerce, knowledgeable in SEO, UX/UI, analytics, and personalization tools such as Rebuy. You will collaborate with Marketing, Operations, and Tech to fuel growth and improve performance.

Qualifications

• 3+ years hands-on Shopify/Shopify Plus experience.
• Experience managing a live ecommerce storefront in a retail/DTC/multi-brand environment.
• Strong knowledge of Shopify merchandising, collections, promotions, navigation, and catalog management.
• Experience with Shopify apps and integrations.
• Proficiency with Google Analytics and ecommerce reporting.
• Understanding of SEO, UX/UI, and ecommerce best practices.
• Experience with large product catalogs and inventory-driven businesses.
• Experience with Shopify Plus and personalization tools such as Rebuy.

Responsibilities

• Drive ecommerce initiatives that improve conversion, customer retention, average order value, and overall site performance.
• Support revenue growth through merchandising, promotions, and customer experience optimization.
• Own the day-to-day management of the Shopify storefront, including products, collections, navigation, content, and promotions.
• Manage product catalog accuracy, pricing, inventory visibility, and site merchandising.
• Administer Shopify apps and integrations while troubleshooting site-related issues.
• Lead digital merchandising efforts to improve product discoverability and conversion.
• Partner with cross-functional teams to support promotions, campaigns, and product storytelling.
• Continuously enhance the customer journey and online shopping experience.
• Monitor ecommerce KPIs and customer behavior using Shopify Analytics and Google Analytics.
• Identify and implement opportunities to improve site performance and operational efficiency.
• Serve as the primary point of contact for ecommerce-related issues and escalations.
• Work closely with cross-functional teams across Marketing, Operations, Customer Service, Finance, and Technology to execute ecommerce initiatives and support business growth.
• Manage relationships with Shopify partners, app providers, and technology vendors.
• Ensure website functionality, accuracy, quality assurance, and best practices are maintained.

Skills

Shopify

Shopify Plus

Google Analytics

SEO

UX/UI

Product catalog management

Personalization tools (Rebuy)

Tools

Shopify Apps & Integrations

Rebuy personalization tool

Job description

We are seeking an experienced Ecommerce Manager to own and optimize our Shopify storefront. This role is responsible for the day-to-day management of the website, digital merchandising, product catalog, promotions, customer experience, and ecommerce operations.

The ideal candidate is a Shopify expert who thrives in a fast-paced retail environment and understands how to drive online sales through effective merchandising, site optimization, and customer-focused experiences.

Key Responsibilities

• Drive ecommerce initiatives that improve conversion, customer retention, average order value, and overall site performance.
• Support revenue growth through merchandising, promotions, and customer experience optimization.

Shopify Storefront Management

• Own the day-to-day management of the Shopify storefront, including products, collections, navigation, content, and promotions.
• Manage product catalog accuracy, pricing, inventory visibility, and site merchandising.
• Administer Shopify apps and integrations while troubleshooting site-related issues.
• Lead digital merchandising efforts to improve product discoverability and conversion.
• Partner with cross-functional teams to support promotions, campaigns, and product storytelling.
• Continuously enhance the customer journey and online shopping experience.

Site Performance & Ecommerce Operations

• Monitor ecommerce KPIs and customer behavior using Shopify Analytics and Google Analytics.
• Identify and implement opportunities to improve site performance and operational efficiency.
• Serve as the primary point of contact for ecommerce-related issues and escalations.

Cross-Functional Collaboration

• Work closely with cross-functional teams across Marketing, Operations, Customer Service, Finance, and Technology to execute ecommerce initiatives and support business growth.
• Manage relationships with Shopify partners, app providers, and technology vendors.
• Ensure website functionality, accuracy, quality assurance, and best practices are maintained.

Qualifications

• 3+ years of hands-on Shopify or Shopify Plus experience.
• Experience managing a live ecommerce storefront in a retail, DTC, consumer products, or multi-brand environment.
• Strong knowledge of Shopify merchandising, collections, promotions, navigation, and product catalog management.
• Experience with Shopify apps and integrations.
• Proficiency with Google Analytics and ecommerce reporting.
• Understanding of SEO, UX/UI, and ecommerce best practices.
• Experience working with large product catalogs and inventory-driven businesses.
• Experience with Shopify Plus and personalization tools such as Rebuy.

Compensation

$90K

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.