E‑Commerce & CX Lead (Shopify Plus) – On‑Site

Eccalon, LLC; Detroit (MI); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Eccalon is seeking an on‑site E‑Commerce & Customer Experience Manager to lead its online storefront and customer journey. This hybrid‑leaning role combines product listing optimization, drops launches, site performance, and hands‑on support to help a bold brand grow in a fast‑moving sports environment.

You will manage day‑to‑day e‑commerce operations, oversee customer inquiries, and collaborate with marketing and creative teams to reflect current strategy.

Formación

• 2–4 years of experience in an e‑commerce or DTC brand.
• Proficiency with Shopify Plus, Google Analytics, and Gorgias (or comparable customer support platform).
• Strong written communication skills and an instinct for customer tone and messaging.
• Ability to analyze data, identify trends, and implement site optimizations.

Responsabilidades

• E‑Commerce Operations: Oversee Shopify Plus store, upload products, update pricing, manage collections and metadata; monitor site performance and conversion; coordinate drops and promotions with marketing; ensure on‑site branding and copy align with strategy; track key KPIs; manage inventory flow with fulfillment teams; oversee integrations (Klaviyo, Gorgias, Google Analytics, Meta Ads).
• Customer Experience: Provide responsive support via Gorgias (email, chat, phone); resolve order/returns/shipping issues; maintain FAQ and return policies; elevate recurring feedback to internal teams; represent voice of the customer in strategic meetings; maintain brand‑aligned tone in all communications.

Herramientas

Shopify Plus

Google Analytics

Gorgias

Klaviyo

Descripción del empleo

Eccalon is seeking an on‑site E‑Commerce & Customer Experience Manager to lead its online storefront and customer journey. This hybrid‑leaning role combines product listing optimization, drops launches, site performance, and hands‑on support to help a bold brand grow in a fast‑moving sports environment.

You will manage day‑to‑day e‑commerce operations, oversee customer inquiries, and collaborate with marketing and creative teams to reflect current strategy.