E-Commerce & Customer Service Team Lead – Store Operations

Whole Foods Market IP. L.P.; Colleyville (TX); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Colleyville, TX seeks an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout experience and grocery delivery & pickup at the assigned store. You will monitor KPI metrics and daily operations, including capacity, labor utilization, and adherence to pick processes for E-Commerce.

You will coach and develop Team Members, participate in hiring activities, and ensure health and safety compliance while promoting store

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.

Skills

Task management

Labor utilization

Performance analysis

Communication skills

Interpersonal skills

Leadership

Mentoring

Microsoft Office

Retail dashboards

Retail systems

Tools

Microsoft Office

Retail dashboards

Retail systems

Mobile apps

Job description

Whole Foods Market in Colleyville, TX seeks an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout experience and grocery delivery & pickup at the assigned store. You will monitor KPI metrics and daily operations, including capacity, labor utilization, and adherence to pick processes for E-Commerce.

You will coach and develop Team Members, participate in hiring activities, and ensure health and safety compliance while promoting store