E-Commerce & Customer Service Team Lead

Whole Foods Market IP. L.P.; Kentwood (MI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market in Michigan is hiring a Supervisor to support Customer Service & E-Commerce programs, lead checkout and grocery delivery/pickup processes, and drive safety, quality, and team productivity. You will monitor KPIs in-store, manage capacity, labor, and task execution, while supporting the Team Leader in developing Team Members.

The role emphasizes adherence to health and safety regulations, cross-team collaboration, and continuous improvement opportunities within store operations.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns service tasks accordingly.
• Seeks awareness of industry trends.
• Ensures timely responses to customer questions and concerns.
• Collaborates with store leadership and partners such as Amazon delivery drivers.
• Fosters teamwork and maintains safety and security standards.
• Develops and mentors Team Members to sustain high performance.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring others

MS Office proficiency

Tools

Email

Microsoft Office

Operations software

Job description

Whole Foods Market in Michigan is hiring a Supervisor to support Customer Service & E-Commerce programs, lead checkout and grocery delivery/pickup processes, and drive safety, quality, and team productivity. You will monitor KPIs in-store, manage capacity, labor, and task execution, while supporting the Team Leader in developing Team Members.

The role emphasizes adherence to health and safety regulations, cross-team collaboration, and continuous improvement opportunities within store operations.