E‑Commerce & Customer Service Supervisor

Whole Foods Market IP. L.P.; Milwaukee (WI); On-site; USD 23,000 - 41,000; Full time

Job summary

Whole Foods Market in Milwaukee seeks a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout and online order processes, ensure safe, efficient store operations, and coach team members to deliver exceptional service while maintaining high product quality.

Responsibilities include managing capacity, labor, and pick/drop processes for E-Commerce and in-store operations, plus maintaining cleanliness and equipment security. Flexibility for nights/weekends is required.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs and perform physical tasks.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Delivers outstanding customer experience and ensures team accountability.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns service and online tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Fosters positive teamwork and high morale.
• Ensures safety, security and regulatory compliance.
• Coaches and motivates team members for high performance.

Skills

Retail experience

Task management

Analytical skills

Interpersonal skills

Email & Office proficiency

Tools

Microsoft Office

Job description

Whole Foods Market in Milwaukee seeks a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout and online order processes, ensure safe, efficient store operations, and coach team members to deliver exceptional service while maintaining high product quality.

Responsibilities include managing capacity, labor, and pick/drop processes for E-Commerce and in-store operations, plus maintaining cleanliness and equipment security. Flexibility for nights/weekends is required.