East London E-commerce Support Specialist

Placements24; Windsor Park (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Health benefits

Training opportunities

Positive team culture

Employee discounts

Job summary

Placements24 seeks a friendly E-commerce Customer Service Representative to assist customers via phone, email, and live chat, ensuring a seamless shopping experience.

You will handle inquiries, process orders, returns, and refunds, and maintain accurate CRM records while contributing to a positive team culture.

The role emphasizes clear communication, problem solving, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer service, preferably ecommerce.
• Strong communication and interpersonal skills.
• Proficiency with CRM and support platforms.
• Ability to handle difficult situations professionally.
• Capable of multitasking in a fast-paced environment.
• Education: high school diploma or equivalent.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve orders, returns, exchanges, and product questions.
• Maintain accurate records of interactions in the CRM.
• Process returns and refunds according to company policies.
• Identify customer needs and provide product information.
• Escalate complex issues to appropriate departments.

Skills

Customer service experience

Communication skills

CRM software proficiency

Problem solving

Multitasking

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 seeks a friendly E-commerce Customer Service Representative to assist customers via phone, email, and live chat, ensuring a seamless shopping experience.

You will handle inquiries, process orders, returns, and refunds, and maintain accurate CRM records while contributing to a positive team culture.

The role emphasizes clear communication, problem solving, and the ability to multitask in a fast-paced environment.