E-commerce Customer Service Representative

Placements24; Riverton (UT); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Competitive annual salary

Comprehensive training on products and

Paid time off and holidays

Supportive team environment

Job summary

Placements24 is seeking a friendly and dedicated E-commerce Customer Service Representative to join their team in Upington. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat, and ensuring a positive brand experience.

Responsibilities include responding to orders, shipments, returns, and product questions, resolving issues promptly, and documenting interactions in the CRM.

Qualifications

• Experience in e-commerce customer service.
• Excellent verbal and written communication.
• Strong problem-solving and empathetic approach.
• Proficiency with computers and CRM software.
• Ability to multitask in a fast-paced environment.
• Genuine desire to help customers and uphold brand image.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels regarding orders, products, shipping, and returns.
• Troubleshoot and resolve customer issues to ensure satisfaction and retention.
• Process orders, returns, and exchanges accurately per company policy.
• Provide product information and recommendations to assist purchasing decisions.
• Document all customer interactions in the CRM system.
• Escalate complex issues to appropriate departments when needed.

Skills

Customer service

Communication skills

Problem solving

CRM software

Time management

Multitasking

Empathy

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and dedicated E-commerce Customer Service Representative to join their team in Upington . This role is essential for ensuring customer satisfaction by providing prompt, helpful, and accurate support for all inquiries related to their online store and products. You will be the primary point of contact for customers, resolving issues via phone, email, and potentially chat, and contributing to a positive brand experience. This role requires strong communication skills and a commitment to excellent service within the thriving e-commerce industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels regarding orders, products, shipping, and returns.


• Troubleshoot and resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.


• Process orders, returns, and exchanges accurately and in a timely manner according to company policies.


• Provide product information and recommendations to customers, assisting them in making purchase decisions for our e-commerce offerings .


• Document all customer interactions and resolutions in the customer relationship management (CRM) system.


• Escalate complex issues to the appropriate departments when necessary, ensuring a satisfactory resolution for the customer.

Requirements

• Previous experience in customer service, preferably within an e-commerce environment.


• Excellent verbal and written communication skills, with a clear and professional phone manner.


• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.


• Proficiency in using computers, including basic knowledge of CRM software and email clients.


• Ability to multitask and manage time effectively in a fast-paced environment.


• A genuine desire to help customers and contribute to a positive brand image in the online retail space.

Benefits

• Competitive annual salary.


• Opportunity to work in a customer-facing role within the growing e-commerce sector .


• Comprehensive training on products and customer service protocols.


• Paid time off and company holidays.


• A supportive team environment focused on delivering exceptional customer experiences.