Customer Experience Representative (Welkom)

Placements24; Willows (CA); Hybrid; USD 11,000 - 14,000; Full time

Benefits offered by this job

Hybrid work model

Staff discounts

Paid time off

Job summary

Placements24 in Welkom, Free State seeks a Customer Experience Representative to ensure positive customer interactions across channels and support sale transactions.

You will gather feedback, maintain records, assist promotions, and collaborate with teams in a hybrid on-site/home setup, balancing remote tasks with Welkom duties.

Qualifications

• Matric certificate or equivalent required.
• Experience in customer service or retail preferred.
• Hybrid work arrangement based out of Welkom office.

Responsibilities

• Engage with customers across multiple channels (phone, email, in-person).
• Provide product information, process transactions, and resolve inquiries.
• Handle complaints professionally and timely; gather feedback for improvements.
• Maintain accurate customer records and assist with in-store promotions.

Skills

Customer service

Communication

Problem solving

Teamwork

Reliability

Adaptability

Positive attitude

Education

Matric or equivalent

Tools

POS systems

MS Office

Job description

About the Role

Our client, a dynamic retail group, is looking for an enthusiastic Customer Experience Representative to join their team in Welkom, Free State . This role is pivotal in ensuring every customer interaction is positive and memorable, contributing directly to brand loyalty and overall customer satisfaction. The ideal candidate will be passionate about service excellence, possess excellent communication skills, and have a knack for resolving issues efficiently. You will be the voice of the brand, handling inquiries, processing orders, and providing support across various channels. This is a great opportunity to develop your career in customer experience within a well-regarded company in the Free State , with the flexibility of a hybrid work arrangement based out of our Welkom office.

Key Responsibilities

• Engage with customers across multiple channels including phone, email, and in-person.
• Address customer inquiries, provide product information, and process transactions accurately.
• Resolve customer complaints and issues in a professional and timely manner.
• Gather customer feedback and share insights with relevant teams to improve services.
• Maintain accurate customer records and transaction details in the system.
• Assist with in-store promotions and customer engagement activities.
• Ensure a high standard of service is maintained at all times.
• Collaborate with colleagues to achieve team goals and improve overall customer satisfaction.
• Identify opportunities to enhance the customer journey and suggest improvements.
• Represent the company's brand values in all customer interactions.

Requirements

• Previous experience in a customer service or retail role is essential.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and the capacity to handle challenging situations calmly.
• Proficiency in basic computer applications and point-of-sale systems.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and a genuine desire to help customers.
• Must be comfortable working in a hybrid model, balancing remote tasks with on-site duties at the Welkom location.
• A Matric certificate is required; further training in customer service is a plus.
• Reliability and punctuality are key attributes.
• Ability to adapt to changing priorities and work environments.

Benefits

• Competitive salary, opportunities for professional development, and a supportive team environment.
• Employees benefit from staff discounts, paid time off, and the chance to grow within a reputable organization.
• The hybrid work model provides a good work-life balance.