E-Commerce Customer Service Representative

Asia International, Inc.; Long Beach (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Asia International, Inc. in Long Beach, CA is seeking a Web Management Assistant to support our e-commerce operations.

You will assist customers, process orders, manage shipping labels, and update Shopify listings while collaborating with marketing efforts. Ideal candidates have 1–2 years in web management or e-commerce support, strong written and verbal communication, keen attention to detail, and the ability to work independently in a fast-paced environment.

Qualifications

• 1–2 years in web management or e-commerce support.
• Strong written and verbal communication skills.
• Detail oriented and well organized.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Assist customers with questions about the website, products, shipping, and more.
• Confirm orders and update order status in the system.
• Resolve issues with packages or products and create shipping labels.
• Respond to customer emails, calls, and texts; manage inquiries.
• Add new products to Shopify and update listings as needed.
• Support marketing emails and social media postings; respond to Google Reviews.
• Assist with launches of new products and general projects.

Skills

Communication skills

Tech proficiency

Attention to detail

Independent work

E-commerce experience

Shopify administration

Tools

Shopify

Job description

Job duties and responsibilities include but are not limited to:

• Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
• Confirm orders that have been placed
• Resolve any issues customers may experience with their package or product
• Create and confirm shipping labels; resolve any FedEx delays
• Respond to customer service emails, calls, and text messages
• Input and update orders
• Assist with marketing emails
• Add new products to Shopify
• Projects as assigned
• Assisting manager with Marketing strategies as needed
• Assist with launching new products
• Social media postings
• Respond to Google Reviews

Hours: Monday – Friday 7am – 3:30pm

Ideal candidate must have:

• Excellent written and verbal communication skills
• Excellent computer and technology platform skills
• Resourceful, independent, and a problem solver
• Outstanding attention to detail and accuracy
• 1-2 years of experience in web management or E-Commerce support role
• Must be detail oriented, well organized, and capable of working independently