Ecommerce Client Service Representative

brobstongroup.com - Jobboard; Town of Florida (NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Brobston Group is looking for a dedicated professional to provide client-focused support for their e-commerce channel and in-store experiences. You will act as the primary point of contact for online client inquiries, ensuring timely resolutions and coordinating with internal teams to enhance the shopping journey.

This role requires an associate degree and experience in e-commerce or digital retail. Strong problem-solving and communication skills are essential for responding to client inquiries and providing personalized support.

Qualifications

• 1-2 years in e-commerce, digital retail, hospitality, or tech-related retail.
• Familiarity with digital platforms and high-value client support.
• Flexible to work retail hours; some remote work may be required.

Responsibilities

• Support daily operations of the e-commerce department to improve the client experience.
• Respond to client inquiries across email, phone, live chat, and social media.
• Monitor and respond to online client feedback and reviews across platforms.
• Provide personalized support to high-value clients via dedicated channels.
• Coordinate with internal teams to resolve issues and assist with brand-specific programs.

Skills

Problem-solving skills

Organizational skills

Communication skills

Multitasking across digital platforms

Education

Associate degree in Business or equivalent experience

Tools

Shopify

SAP

LiveChat

Job description

Summary

Provide client-focused support for the e-commerce channel and in-store experiences, acting as a primary point of contact for online client inquiries. Ensure timely, accurate resolution by coordinating with internal teams and following established procedures to enhance the shopping journey. Support client engagement across digital platforms and deliver personalized service to high-value clients.

Responsibilities

• Support daily operations of the e-commerce department to improve the client experience.
• Respond to client inquiries across email, phone, live chat, and social media.
• Monitor and respond to online client feedback and reviews across platforms.
• Provide personalized support to high-value clients via dedicated channels.
• Coordinate with internal teams to resolve issues and assist with brand-specific programs and subscription services.

Requirements

• Associate degree in Business or equivalent experience.
• 1–2 years in e-commerce, digital retail, hospitality, or tech-related retail.
• Strong problem-solving, organizational, and communication skills; ability to multitask across digital platforms.
• Familiarity with Shopify, SAP, and LiveChat is a plus.
• Flexible to work retail hours; some remote work may be required; background in luxury retail and watch/jewelry knowledge preferred.