E-commerce Customer Service Manager – Growth & Compliance

FORESTOWN International Group; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

FORESTOWN International Group is looking for a Customer Service Manager in Los Angeles. This role involves overseeing the customer service team, ensuring quality and compliance, and analyzing performance metrics.

The ideal candidate will be fluent in Chinese and English, have at least 3 years of management experience, and be familiar with after-sales processes in e-commerce. This position offers a dynamic and collaborative work environment.

Qualifications

• Fluent in both Chinese and English (listening, speaking, reading, writing).
• Minimum 3 years of experience in a similar role, including hands-on experience managing a local customer service team.
• Familiar with overseas after-sales processes and customer service tools.

Responsibilities

• Oversee daily operations of the overseas customer service team.
• Conduct quality assurance activities and optimize communication strategies.
• Monitor key customer service metrics and drive improvements.

Skills

Fluent in Chinese and English

Customer communication skills

Complaint handling

Data analysis

Tools

Zendesk

Salesforce Service Cloud

Job description

FORESTOWN International Group is looking for a Customer Service Manager in Los Angeles. This role involves overseeing the customer service team, ensuring quality and compliance, and analyzing performance metrics.

The ideal candidate will be fluent in Chinese and English, have at least 3 years of management experience, and be familiar with after-sales processes in e-commerce. This position offers a dynamic and collaborative work environment.