Ecommerce Growth & Operations Lead

Goodwill Southern Los Angeles County; Long Beach (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

The Goodwill Southern Los Angeles County is seeking an experienced E-commerce Manager to lead all online sales activities, inventory control, customer service, and operational excellence across marketplaces. You will partner with store leadership and senior management to drive revenue growth, staff development, and process improvements.

Responsibilities include supervising ecommerce staff, optimizing listings and pricing, analyzing performance metrics, and implementing strategies to expand

Qualifications

• Bachelor’s degree in Business, Retail Management, Ecommerce, Marketing, or related field preferred.
• 3–5 years leadership experience in ecommerce or retail operations.
• 2 years in multi-unit locations or operational functions preferred.
• Experience with online marketplaces and ecommerce platforms strongly preferred.

Responsibilities

• Lead, supervise, and develop ecommerce staff, listing agents, supervisors, and support personnel.
• Recruit, interview, hire, train, coach, and evaluate team members.
• Conduct performance reviews and provide ongoing coaching and development planning.
• Direct daily ecommerce operations to achieve sales, profitability, and growth objectives.
• Oversee listing quality, pricing accuracy, compliance, and product presentation online.
• Develop and implement strategies to increase online sales and revenue.

Skills

Leadership

Ecommerce operations

Budget & analytics

Communication

Travel willingness

Education

Bachelor's degree in Business, Retail Management, Ecommerce, Marketing, or related field

Tools

MS Office

Reporting systems

Ecommerce platforms

Job description

The Goodwill Southern Los Angeles County is seeking an experienced E-commerce Manager to lead all online sales activities, inventory control, customer service, and operational excellence across marketplaces. You will partner with store leadership and senior management to drive revenue growth, staff development, and process improvements.

Responsibilities include supervising ecommerce staff, optimizing listings and pricing, analyzing performance metrics, and implementing strategies to expand