E‑Commerce & Customer Experience Supervisor

Whole Foods Market IP. L.P.; Franklin (TN); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Franklin, TN is seeking a Store Supervisor to support Customer Service and E-Commerce programs. You will lead processes for checkout, grocery delivery and pickup, monitor KPIs in-store, manage capacity and labor, and execute store programs.

You will coach team members, maintain safety standards, and ensure compliance with regulations while upholding Whole Foods core values. Daily duties include balancing in-store service with online order completion, coordinating with store

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service/online order tasks accordingly.
• Keeps abreast of competitors and industry trends.
• Responds effectively to customer questions, requests, and concerns.
• Fosters relationships with store leadership and partners (e.g., Amazon drivers).
• Promotes teamwork, respect, and morale across the team.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulations.
• Coaches and motivates Team Members to sustain high performance.
• Keeps workspaces clean and orderly.

Skills

Task management

Analysis

Interpersonal skills

Mentoring/Teaching

MS Office

Job description

Whole Foods Market in Franklin, TN is seeking a Store Supervisor to support Customer Service and E-Commerce programs. You will lead processes for checkout, grocery delivery and pickup, monitor KPIs in-store, manage capacity and labor, and execute store programs.

You will coach team members, maintain safety standards, and ensure compliance with regulations while upholding Whole Foods core values. Daily duties include balancing in-store service with online order completion, coordinating with store