E-commerce Customer Care Specialist (Furniture)

PRB Collection; High Point (NC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

PRB Collection is seeking a dedicated Customer Service Representative in High Point, NC. You will be the first point of contact for customers, providing exceptional support and assisting with product information and sales opportunities.

This full-time role requires strong communication, problem solving, and a proactive approach, with typical shifts of 8 hours during the day. Relocation to High Point, NC is required before starting. Benefits include health, vision, and paid time off.

Qualifications

• Excellent verbal and written English communication; multilingual abilities are a plus.
• Experience in customer support or sales preferred.
• Able to type efficiently while on phone and use office software.

Responsibilities

• Respond to customer inquiries via phone, email, and 1stDibs in a timely manner.
• Provide accurate information regarding products and services to assist customers and close sales.
• Utilize internal systems, including Gmail and Slack, to coordinate with the warehouse and provide accurate answers to client inquiries.
• Maintain a positive attitude while managing customer complaints or concerns.
• Collaborate with team members to improve service delivery and customer experience.
• Use phone etiquette to create a welcoming environment for customers.

Skills

Communication skills

Customer service experience

Typing efficiency

Tech proficiency

Phone etiquette

Problem solving

Tools

Gmail

Slack

Job description

PRB Collection is seeking a dedicated Customer Service Representative in High Point, NC. You will be the first point of contact for customers, providing exceptional support and assisting with product information and sales opportunities.

This full-time role requires strong communication, problem solving, and a proactive approach, with typical shifts of 8 hours during the day. Relocation to High Point, NC is required before starting. Benefits include health, vision, and paid time off.