Customer Care Specialist

Furniture City Inc; Albuquerque (NM); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Job summary

Furniture City Inc. is seeking a Customer Service Representative to join our team in Albuquerque, NM. The role focuses on helping customers identify needs, resolve requests, and provide solutions to ensure a positive service experience.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure while handling inquiries and maintaining accurate records in our POS and CRM systems.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer's call, collect relevant information, and provide solutions.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Enter invoices into POS system.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service experience

Communication skills

Computer literacy

Time management

Tools

POS system

CRM software

Job description

Furniture City Inc. is seeking a Customer Service Representative to join our team in Albuquerque, NM. The role focuses on helping customers identify needs, resolve requests, and provide solutions to ensure a positive service experience.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure while handling inquiries and maintaining accurate records in our POS and CRM systems.