Customer Service Representative

PRB Collection; High Point (NC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

PRB Collection is seeking a dedicated Customer Service Representative in High Point, NC. You will be the first point of contact for customers, providing exceptional support and assisting with product information and sales opportunities.

This full-time role requires strong communication, problem solving, and a proactive approach, with typical shifts of 8 hours during the day. Relocation to High Point, NC is required before starting. Benefits include health, vision, and paid time off.

Qualifications

• Excellent verbal and written English communication; multilingual abilities are a plus.
• Experience in customer support or sales preferred.
• Able to type efficiently while on phone and use office software.

Responsibilities

• Respond to customer inquiries via phone, email, and 1stDibs in a timely manner.
• Provide accurate information regarding products and services to assist customers and close sales.
• Utilize internal systems, including Gmail and Slack, to coordinate with the warehouse and provide accurate answers to client inquiries.
• Maintain a positive attitude while managing customer complaints or concerns.
• Collaborate with team members to improve service delivery and customer experience.
• Use phone etiquette to create a welcoming environment for customers.

Skills

Communication skills

Customer service experience

Typing efficiency

Tech proficiency

Phone etiquette

Problem solving

Tools

Gmail

Slack

Job description

$23–$25 per hour (based on experience)

About Us:

PRB is an established 20th-Century furniture company focused on e-commerce. We pride ourselves on being highly customer-oriented and are committed to delivering nothing less than excellence in every aspect of our work. We are seeking a highly organized and motivated Customer Service Representative to join our team. www.prbcollection.com.

Job Overview:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and handle inquiries with professionalism will be essential in ensuring customer satisfaction and loyalty.

Responsibilities

• Respond to customer inquiries via phone, email, and 1stDibs in a timely manner.
• Provide accurate information regarding products and services to assist customers and close sales
• Utilize our internal systems, including Gmail and Slack, to coordinate with the warehouse and provide accurate answers to client inquiries
• Maintain a positive attitude while managing customer complaints or concerns.
• Collaborate with team members to improve service delivery and customer experience.
• Utilize phone etiquette skills to create a welcoming environment for customers.

Qualifications

• Strong communication skills, both verbal and written, with proficiency in English; multilingual abilities are a plus.
• Previous experience in customer support or sales is preferred.
• Ability to type efficiently while engaging with customers on the phone.
• Proficient in using office software and technology to manage customer interactions effectively.
• Excellent phone etiquette and interpersonal skills are essential for success in this role.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Join us as we strive to deliver outstanding service and build lasting relationships with our customers!

Job Type: Full-time

• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• High Point, NC 27260: Relocate before starting work (Required)