Customer Service Representative

Eichholtz; High Point (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Eichholtz USA seeks a proactive Customer Service Representative to join our High Point team. You will anticipate customer needs, manage quotes and orders, and coordinate with sales, warehouse, and service teams to ensure timely resolutions and exceptional service.

The ideal candidate holds a Bachelor’s degree or has 3+ years of customer service experience, with strong communication and MS Word/Excel skills. This on-site role offers growth within a global luxury brand.

Qualifications

• Bachelor’s degree or 3+ years of customer service experience preferred.
• Excellent communication and organizational skills.
• Proactive, customer-focused approach.
• Strong computer proficiency, especially MS Word and Excel.

Responsibilities

• Anticipate customer needs and provide recommendations, updates, and solutions without prompting.
• Coordinate issue resolution with sales, management, warehouse and service teams.
• Manage customer accounts, quotes, and orders.
• Monitor lead times and order status.
• Establish and support customer relationships and account growth.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor’s degree or 3+ years of customer service experience

Tools

Microsoft Word

Excel

Job description

Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC.

Responsibility

• Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting
• Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency
• Coordinate issue resolution with sales, management, warehouse and service teams
• Manage customer accounts, quotes, and orders
• Monitor lead times and order status
• Coordinate issue resolution with sales, management, warehouse and service teams
• Establish and support customer relationships and account growth

Our ideal candidate:

• Bachelor’s degree and/or 3+ years of customer service experience preferred

• Excellent communication, interpersonal, and organizational skills
• Strong computer proficiency with exceptional attention to detail
• Proactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving
• Proficiency in Microsoft Word and Excel preferred
  

About us

Eichholtz is a leading international wholesaler of luxury furniture, lighting and home accessories. At Eichholtz you will be part of an innovative, ambitious and fast-growing company where the vision of the organization is embedded in everything we do. Driven by creativity, passion, and a commitment to excellence, we strive to become the world’s most inspiring creator of exceptional interiors and atmospheres.