E-commerce Business Analyst

Placements24; United States; Hybrid; USD 29.000 - 43.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Professional development opportunities

Competitive salary with performance-b基

Zusammenfassung

Placements24 is seeking an E-commerce Business Analyst to join our client’s team in Randburg, ZA. The role focuses on analyzing online performance, identifying trends, and driving data-informed decisions to optimize sales, user experience, and operations.

You will work with marketing, IT, and operations to develop insights, build dashboards, and support strategic initiatives. A hybrid work arrangement balances remote work with in-office collaboration.

Qualifikationen

• Bachelor's degree in Business, Computer Science, Statistics, Economics, or related field.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets.
• Proficiency in data analysis tools such as Google Analytics, SQL, Excel, and BI platforms (Tableau/Power BI).
• Experience gathering and documenting business requirements, user stories, and process flows.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Understanding of e-commerce platforms, web technologies and digital marketing.
• Familiarity with Agile development methodologies is a plus.

Aufgaben

• Analyze e-commerce sales data, website traffic, customer behavior, and conversion rates to identify trends and opportunities.
• Develop and maintain dashboards and reports to track KPIs for the e-commerce business.
• Conduct market research and competitive analysis to inform strategic planning.
• Collaborate with IT and development teams to define requirements for new features and improvements to the e-commerce platform.
• Gather and document business requirements from stakeholders across departments.
• Identify process inefficiencies and recommend solutions to improve operational effectiveness and customer satisfaction.
• Perform user acceptance testing (UAT) for new website features and functionalities.
• Translate complex data into clear, actionable insights for non-technical audiences.
• Support the marketing team in analyzing campaign performance and optimizing digital marketing efforts.
• Stay abreast of industry best practices and emerging technologies in e-commerce analytics.

Jobbeschreibung

About the Role Our client, a leading online retail enterprise, is seeking a highly analytical and insightful E-commerce Business Analyst to join their team in Randburg, Gauteng, ZA. This crucial role involves analyzing e-commerce performance data, identifying trends, and providing strategic recommendations to optimize online sales, user experience, and operational efficiency. You will work closely with various departments, including marketing, IT, and operations, to drive data-informed decisions and ensure the continuous improvement of the e-commerce platform. This role offers a hybrid work arrangement, balancing remote flexibility with essential in-office collaboration.

Key Responsibilities

• Analyze e-commerce sales data, website traffic, customer behavior, and conversion rates to identify trends and opportunities.


• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for the e-commerce business.


• Conduct market research and competitive analysis to identify emerging trends and inform strategic planning.


• Collaborate with the IT and development teams to define requirements for new features and improvements to the e-commerce platform.


• Gather and document business requirements from stakeholders across various departments.


• Identify process inefficiencies and recommend solutions to improve operational effectiveness and customer satisfaction.


• Perform user acceptance testing (UAT) for new website features and functionalities.


• Translate complex data into clear, actionable insights for non-technical audiences.


• Support the marketing team in analyzing campaign performance and optimizing digital marketing efforts.


• Stay abreast of industry best practices and emerging technologies in e-commerce analytics.

Requirements

• Proven experience as a Business Analyst, preferably within the e-commerce or online retail sector.


• Strong analytical and problem-solving skills with the ability to interpret complex datasets.


• Proficiency in data analysis tools such as Google Analytics, SQL, Excel, and business intelligence platforms (e.g., Tableau, Power BI).


• Experience in gathering and documenting business requirements, user stories, and process flows.


• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.


• Understanding of e-commerce platforms, web technologies, and digital marketing principles.


• Familiarity with Agile development methodologies is a plus.


• Bachelor's degree in Business, Computer Science, Statistics, Economics, or a related field.


• Detail-oriented with a strong focus on data accuracy and integrity.


• Ability to present findings and recommendations clearly and concisely.

Benefits

• Competitive salary and performance-based bonuses.


• Hybrid work model offering flexibility and work-life balance.


• Opportunities for professional development and continuous learning.


• Exposure to cutting-edge e-commerce technologies and strategies.


• Collaborative and dynamic work environment.


• Comprehensive health and wellness benefits.


• Generous paid time off.