E-Commerce & Book Ops Supervisor | Lead a Mission-Driven Team

Evergreen Goodwill of Northwest Washington; Seattle (WA); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Health plan

Paid time off

Employee discounts

Retirement plan

Job summary

Evergreen Goodwill of Northwest Washington is seeking an E-Commerce Supervisor for the E-Commerce department. This role oversees all e-commerce activities, including book operations, and ensures exceptional customer service and department performance.

The right candidate will have 1+ year in e-commerce with auctions/books experience, strong supervisory skills, and proficient MS Office use. Salary is $23.97/hour with a flexible, team-driven environment and opportunities for growth.

Qualifications

• Minimum 1 year of E-commerce experience, preferably with auctions and books.
• Previous supervisor experience preferred.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Ability to motivate people, instill accountability and achieve results.

Responsibilities

• Identify and value appropriate merchandise.
• List auctions with picture/description to maximize value.
• Prepare monthly update of items needed for internal auctions.
• Maintain daily tracking of listed items, sales, and revenue.
• Motivate team by monitoring sold/listed ratios and dollar amounts.
• Create department standards and hold staff accountable.
• Develop and maintain a team-oriented environment.
• Assist in hiring and training staff.
• Provide excellent internal/external customer service.
• Follow up on non-paying customers and issue refunds.
• Maintain an Ebay rating of at least 98%.

Skills

E-commerce experience

Auction knowledge

Books handling

Supervisory experience

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Valid Washington state driver’s license

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Job description

Evergreen Goodwill of Northwest Washington is seeking an E-Commerce Supervisor for the E-Commerce department. This role oversees all e-commerce activities, including book operations, and ensures exceptional customer service and department performance.

The right candidate will have 1+ year in e-commerce with auctions/books experience, strong supervisory skills, and proficient MS Office use. Salary is $23.97/hour with a flexible, team-driven environment and opportunities for growth.