E-Commerce Lead

Goodwill Industries of the Inland Northwest; Post Falls (ID); On-site; USD 35,000 - 47,000; Full time

Job summary

Goodwill Industries of the Inland Northwest in Post Falls, ID is seeking an E-Commerce Operations Associate to assist the E-Commerce Management in daily activities, follow guidelines, and perform with minimal supervision. Must pass background check; high school diploma or GED; at least six months related experience.

You will help customers, oversee inventory, maintain clean work areas, and coordinate with IT and E-Commerce to resolve issues, training employees, and ensuring safety and compliance

Qualifications

• High school diploma or GED required; minimum six months related experience or training.
• Assist customers promptly and courteously; address e-commerce inquiries within 24 hours.
• Oversee inventory tracking and maintain department safety and cleanliness.

Responsibilities

• Assist customers in a timely and courteous manner.
• Oversee inventory tracking and ensure department safety.
• Train and evaluate employees in a thorough, organized manner.
• Maintain department records and manage E-Commerce operation in absence of supervisor.
• Communicate software issues to IT and E-Commerce.
• Maximize financial performance and identify deviations from expected results.

Skills

Customer service

Inventory management

Training

Communication

Education

High school diploma or GED

Job description

• Post Falls, ID
• Full-time/Hourly Wage: $19.81 p/h Employment Benefits: Summary: Assist E-Commerce Management in the operations of the E-Commerce Department. Follow specific guidelines and operate with minimal supervision. Managers/Supervisors are vested with the trust of the organization to represent the highest standards of behavior and job performance. As such, Managers/Supervisors are expected to conduct themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. Must pass background check. Education and/or Experience: High school diploma or general education degree (GED). Minimum of six months related experience and/or training. Essential Duties and Responsibilities include the following:
• Must demonstrate willingness and ability to adhere to Goodwill

Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.

• Assist customers in a timely and courteous manner. E-Commerce customer inquiries need to be addressed within 24 hours.
• Ensure the quality and quantity of work performed by employees is according to standards.
• Ensure the department and surrounding premises are kept neat, clean, orderly, and free of safety hazards.
• In conjunction with E-Commerce Management, oversee inventory tracking system.
• Ensure safety procedures are understood and followed by all employees.
• Train and evaluate employees in a thorough, organized, and timely manner.
• Ensure proper management of personnel assigned to the E-Commerce

Department.

• Maintain all department records.
• Responsible for E-Commerce operation in the absence of E-Commerce

• Interact with customers and ensure excellent customer service.
• Ensure quality control standards meet Goodwill Industries of the

• Maintain production areas to ensure ease of operations.
• Comply with Goodwill's employment practices and EEO guidelines and policies.
• Conduct individual and group training sessions.
• Ensure open communication exists at all levels in the department.
• Communicate software issues immediately to both IT and E-Commerce

• Take corrective action to ensure acceptable employee performance according to policy.
• Comply with cash handling and security policies.
• Maximize financial performance; identify deviation from desired results.
• Develop and implement corrective action plans as needed.
• Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures. Additional Expectations
• Work collaboratively with Workforce and Family Services to provide client services.
• Properly wear and maintain all required Personal Protective

• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other related duties as assigned.