E-Commerce Supervisor

Evergreen Goodwill of Northwest Washington; Seattle (WA); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Health plan

Paid time off

Employee discounts

Retirement plan

Job summary

Evergreen Goodwill of Northwest Washington is seeking an E-Commerce Supervisor for the E-Commerce department. This role oversees all e-commerce activities, including book operations, and ensures exceptional customer service and department performance.

The right candidate will have 1+ year in e-commerce with auctions/books experience, strong supervisory skills, and proficient MS Office use. Salary is $23.97/hour with a flexible, team-driven environment and opportunities for growth.

Qualifications

• Minimum 1 year of E-commerce experience, preferably with auctions and books.
• Previous supervisor experience preferred.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Ability to motivate people, instill accountability and achieve results.

Responsibilities

• Identify and value appropriate merchandise.
• List auctions with picture/description to maximize value.
• Prepare monthly update of items needed for internal auctions.
• Maintain daily tracking of listed items, sales, and revenue.
• Motivate team by monitoring sold/listed ratios and dollar amounts.
• Create department standards and hold staff accountable.
• Develop and maintain a team-oriented environment.
• Assist in hiring and training staff.
• Provide excellent internal/external customer service.
• Follow up on non-paying customers and issue refunds.
• Maintain an Ebay rating of at least 98%.

Skills

E-commerce experience

Auction knowledge

Books handling

Supervisory experience

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Valid Washington state driver’s license

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Job description

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job‑training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: E-Commerce Supervisor

Department: E-Commerce

FLSA Status: Non‑Exempt

Reports to: E-Commerce Manager

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

About The Position

The E-Commerce Supervisor is responsible for all E-commerce departments, along with book operations. This role is also responsible for achieving department and organizational objectives for exceptional customer service.

Pay Rate: $23.97/hour

Essential Functions and Responsibilities

• Identify and value appropriate merchandise.
• Able to list auctions with picture and description of merchandise to bring maximum value.
• Prepare a monthly update identifying items needed for internal auctions.
• Maintaining a daily tracking board by E-commerce Lister, number of listed item, how many sold and the sale amount.
• Motivating the team by tracking who had the highest ratio in sold to listed items and the highest dollar amount.
• Create department standards and hold staff accountable.
• Develop and maintain a team oriented environment.
• Assist in hiring and training of staff.
• Customer service and communication with internal and external customers.
• Follow up on non-paying customers and issue refunds.
• Maintain an E-Bay rating at least 98%.
• Track sales for the organization and by store.
• Keep auction sales premises clean.
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• High school graduate or equivalency, but not required
• Minimum 1 year of E-Commerce experience with preferably with auction and books.
• Previous supervisor experience preferred.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Ability to motivate people, instill accountability and achieve results.

Computer/Technology Skills

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Internet research skills
• Ability to learn new technology and software as related to the job.

Certificates, Licenses, Or Registrations

• Must have valid Washington Driver’s license and proof of insurance along with good driving record.

Physical Abilities

While performing the duties of this job, the employee will be required to lift and carry up to 35-50 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem Solving
• Communicating with the public
• Verbal and written communication skills
• Time management and prioritization skillsAccuracy and attention to detail

Work Environment

Warehouse and retail store environment, temperature varies, exposure to dust. Must have Must be able to work a flexible schedule.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.