Director of E-commerce

Goodwill of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 80,000 - 85,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania is seeking a Director of E-commerce to lead their E-books and E-commerce teams. This role involves ensuring excellent customer service and conducting evaluations of E-business practices. Candidates should have significant experience in retail or e-commerce, with a focus on team management, budget preparation, and web merchandising.

The position offers an annual salary ranging from $80,000 to $85,000 with potential bonuses. The ideal candidate will also play a key role in training retail teams to enhance E-commerce performance.

Qualifications

• 6 years' experience in retail store or e-commerce required.
• Experience utilizing web-based sites to merchandise and sell products.
• Store management experience highly preferred.

Responsibilities

• Ensure world-class customer service practices are in place.
• Conduct ongoing evaluation of E-business operating practices.
• Hire, train, evaluate, coach, and support the development of E-commerce teams.
• Prepare yearly budgets and review monthly financial statements.
• Collaborate and provide training to retail store teams.

Skills

Customer service practices

E-business evaluation

Team management

Budget preparation

Web-based merchandising

Education

High School Diploma or Equivalent

Associate’s Degree

Bachelor’s Degree

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. Our team of 1,000 works as one and each member is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s "Most Inspiring Companies".

Position Summary

We are looking for an innovative, strategic and fun Director of E-commerce to lead our successful and growing E-books and E-commerce teams. Ensuring both departments day-to-day goals are met along with strategic growth goals. Along with growing your interpersonal skills by collaborating with retail/agency leadership to develop strategy and drive performance in all E-business units. We offer a competitive salary and bonus plan.

Duties

• Ensure world-class customer service practices are in place including meeting shipping deadlines and that customer inquiries and complaints are addressed in a timely manner.
• Conduct ongoing evaluation of E-business operating practices to maximize efficiency and growth in support of Goodwill’s Mission. Create a culture of continuous improvement with E-commerce teams.
• Hire, train, evaluate, coach, and support the development of all E-commerce and E-books management and employees.
• Prepare yearly budgets and review monthly financial statements for accuracy and adjustments.
• Collaborate and provide training to retail store teams to maximize their E-Commerce and E-Book performance.

Travel Requirement

Yes, travel between Goodwill locations will be required.

Schedule

Monday – Friday (7:00 am – 7:00 pm). Start and end times may flex. Schedule can vary depending on department need.

External Hiring Range

$80,000 – $85,000

Qualifications

• High School Diploma or Equivalent AND 6 years’ of experience in retail store or e-commerce required, OR
• Associate’s Degree AND 4 years’ of experience in retail store or e-commerce required, OR
• Bachelor’s Degree AND 2 years’ of experience in retail store or e-commerce required.
• Experience utilizing web-based sites to merchandise and sell product.
• Store management experience highly preferred.

Required Clearances, Licenses, and Certifications

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).
• Must have a valid driver’s license and reliable transportation.