E-commerce Associate- Torrance

The Salvation Army; Torrance (CA); On-site; USD 21,000 - 26,000; Part time

Job summary

The Salvation Army is seeking an E-Commerce Associate at the LB Torrance Store in Torrance, CA. This part-time role focuses on processing orders, creating listings, and enhancing the online customer experience.

You will manage inventory, photograph items, and respond to customer inquiries while meeting daily posting quotas and sales targets set by the Supervisor.

Qualifications

• High School Diploma or equivalent.
• 2-4 years of customer service and/or retail experience.
• Excellent verbal and written communication in English.
• Proficiency with Microsoft Office and basic computer skills.
• Familiarity with online selling platforms and Photoshop preferred.

Responsibilities

• Process and ship sold merchandise and manage order fulfilment.
• Create and update product listings with accurate descriptions and images.
• Coordinate stock and inventory procedures for active listings.
• Take high-value items for online sale and assess authenticity when needed.
• Photograph and present merchandise clearly for online customers.
• Provide customer support via email, chat, and phone to resolve inquiries.

Skills

Verbal and written communication

Typing 40 wpm

Customer service experience

Team collaboration

Education

High School Diploma

Tools

Photoshop

Microsoft Office

Windows OS

Job description

Job Category: Thrift Stores - all positions

Requisition Number: ECOMM025089

• Posted : August 5, 2026
• Part-Time
• Rate : $16.90 USD per hour

Locations

Showing 1 location

LB Torrance Store 5
Torrance, CA 90505, USA

Description

JOB TITLE: E-COMMERCE ASSOCIATE

DEPARTMENT: RETAIL

STATUS: PART-TIME

SUPERVISOR: E-COMMERCE Associate

GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY:

The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Qualifications

Education

Required

High School or Equivalent or better.

Experience

Required

Please explain Gaps in employment. All gaps must be explained.

High School Diploma

Knowledge of online selling platforms and Photoshop

2 years:

1 year:

Licenses & Certifications

Preferred

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.