Ecommerce Associate - Phoenix AZ

Gokroc; Phoenix (AZ); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

The Salvation Army is seeking an Ecommerce Associate at our Phoenix Distribution Center to support the online sale of thrift items and manage daily postings. You will coordinate stock shipping, inventory, and product listings while ensuring accurate descriptions, images, and pricing.

Responsibilities include photographing items, testing for authenticity, and providing excellent customer service via email, chat, and calls.

Formación

• Must have strong verbal and written English communication.
• Proficient computer/tech skills with Windows and MS Office.
• Familiarity with online selling platforms and Photoshop preferred.
• Able to identify high-quality/designer merchandise.
• 2–4 years in customer service or retail.
• Able to type at least 40 words per minute.

Responsabilidades

• Manage stock shipping, scheduling, and posting to ensure timely order fulfilment.
• Maintain inventory procedures and securely store items.
• Create/update product listings with accurate descriptions and images.
• Select high-value items for online sale from ARC Center.
• Test items for functionality or authenticity before posting.
• Photograph merchandise and present it attractively online.
• Provide customer support via email, message, and phone.

Conocimientos

Customer service

Written communication

Computer skills

Photoshop

Teamwork

Multitasking

Typing speed

Merchandise identification

Educación

High School Diploma or equivalent

Herramientas

Windows OS

Microsoft Office

Photoshop

Descripción del empleo

Job Category: Thrift Stores - all positions

Requisition Number: ECOMM025858

• Full-Time

Locations

Showing 1 location

Description

JOB TITLE: ECOMMERCE ASSOCIATE

REPORTS TO: ECOMMERCE SUPERVISOR

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicatedRETAILTeam at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at ourPhoenix Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to showcase your creativity, while contributing to the success of our Program and its participants.

GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

GENERAL DUTIES:

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Qualifications

Education

Preferred

High School or Equivalent or better.

Experience

Required

Computer and Tech Skills

1 year: Merchandising experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.