E-Commerce Associate- San Jose

Krocphoenix; San Jose (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Salvation Army is seeking an Ecommerce Associate to process and ship merchandise, create compelling product listings, and improve the overall customer experience at the San Jose ARC center. This role prioritizes accurate descriptions, high-quality photography, and timely posting to support sales targets.

Ideal candidates will have a High School Diploma, strong English communication, and 2–4 years of customer service/retail experience, plus proficiency with Photoshop and MS Office.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written English communication.
• Strong computer skills with Windows OS and MS Office.
• Photoshop and online selling platform knowledge preferred.
• Ability to work in a team and independently.
• Ability to multitask, work under pressure, and meet quotas.
• Type at least 40 words per minute.
• 2–4 years of customer service and/or retail experience.

Responsibilities

• Process and ship sold merchandise and create product listings.
• Enhance customer experience with accurate descriptions and images.
• Select high-value items for online sale and verify authenticity.
• Photograph merchandise for online presentation.
• Provide excellent customer support via email, message, and phone.
• Meet daily posting quotas and sales targets set by Supervisor.
• Coordinate with District Sales Manager and Operations Manager.

Skills

Customer service

Typing 40 wpm

Team collaboration

Independent work

Multitasking

Phone & email support

Education

High School Diploma

Tools

Photoshop

Microsoft Office

Windows 10+

Job description

San Jose ARC, Salvation Army Adult Rehab Center, 702 W. Taylor Street, San Jose, CA 951261845, USA.

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

THE SALVATION ARMY MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination

JOB SUMMARY: The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS

• High School Diploma or equivalent REQUIRED.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vision requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.