E‑Commerce Associate: Listings, Photos & Quick Support

The Salvation Army USA Western Territory; Oakland (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Employee Referral Bonuses

Monthly management incentive bonus

Medical, Dental, and Vision

Retirement Plan

AFLAC

Pre-Paid legal services

Employee Assistance Program (EAP)

Voluntary Pet Insurance

Job summary

The Salvation Army USA Western Territory is seeking a dedicated E-commerce Associate for our Oakland thrift store. This full-time position offers a benefit-eligible role with an hourly wage of $17.34 and opportunities to grow within the retail team.

You will manage online listings, ensure product quality, and support customers while contributing to our mission of Do The Most Good in the local community.

Qualifications

• High School graduate or equivalent.
• Demonstrated competency in skill area as indicated by verifiable training and/or experience.
• Ability to read and write and to understand and follow both written and verbal instructions.

Responsibilities

• Select high-value merchandise for ecommerce and supply stores with steady inventory.
• Test items to confirm functionality or authenticity prior to posting (e.g., electronics, jewelry).
• Use third-party research software (Terapeak); listing/shipping software (SureDone, ShipStation).
• Assist with photography of items for sale to be displayed on the auction website.
• Handle phone and email customer support in a timely manner.
• Follow up on all orders with customers in real time.
• Meet daily posting quotas and sales targets.
• Partner with District Sales Manager and team in day-to-day ecommerce operations.

Skills

Customer service

Reading & writing

Teamwork

Education

High School diploma or equivalent

Tools

SureDone

ShipStation

Terapeak

Photoshop

Job description

The Salvation Army USA Western Territory is seeking a dedicated E-commerce Associate for our Oakland thrift store. This full-time position offers a benefit-eligible role with an hourly wage of $17.34 and opportunities to grow within the retail team.

You will manage online listings, ensure product quality, and support customers while contributing to our mission of Do The Most Good in the local community.