e-Commerce Assistant Manager

sdgoodwill; San Diego (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Goodwill San Diego is seeking an experienced supervisor to assist the Manager in daily department operations, aiming to achieve revenue and production goals while maintaining safety and customer satisfaction.

You will support staff development, monitor performance metrics, and help implement organizational initiatives. A CA Driver’s License and relevant experience are required for this role.

Qualifications

• High School education or GED with an Associate degree or related certificate preferred.
• Minimum 5 years’ experience in related field at hire or 3–5 years GISD experience in level 5 or 6 position, or combination of past experience and GISD experience totaling 5 years.
• CA Driver’s License and driving record acceptable to Goodwill’s insurance requirements; insured vehicle required.

Responsibilities

• Assist Manager in ensuring department revenues are achieved.
• Monitor sales metrics and KPIs to ensure customer satisfaction and quality merchandise.
• Collaborate with Manager to adjust strategy based on staffing, product flow, and performance indicators.
• Develop staff and motivate to achieve departmental goals.

Skills

Leadership

Staff development

Customer service

Communication

Education

High School / GED

Associate degree or certificate

Tools

CA Driver’s License

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Responsible for assisting the Manager in the daily operations of the department including achieving revenue and production goals, satisfactorily addressing employee relations issues, safety/loss prevention compliance, customer/donor satisfaction and all related administration. Able to assume full responsibility for daily operations in the absence of the Manager.

Responsibilities

ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements:

• Assists Manager in ensuring department revenues are achieved.
• Assists with monitoring marketplace specific sales, metrics, and key performance indicators to ensure that customers receive satisfactory service and quality merchandise.
• Collaborates with Manager to adjust strategy based on staffing levels, product flow and other key performance indicators.
• Creates an environment where transformational leadership is applied. Motivates, engages, and develops staff to increase productivity and achieve departmental goals.
• Assists with implementation of departmental and organizational initiatives and ensuring their timely completion.
• Delegates effectively and holds supervisors accountable to goals and deadlines in order to achieve strategic goals and initiatives.
• Ensures supervisors effectively communicate daily assignments and other information to the team as directed by Manager. Ensures team huddles, exercises, and trainings are performed according to company guidelines.
• Ensures that performance standards, behavior/conduct, time/attendance, and policies/procedures adherence is monitored. Provides support to supervisors according to company guidelines and Manager direction when expectations are not met.
• Assists in ensuring that performance evaluations, 5-minute goal setting conversations, progressive discipline, and other department paperwork/documentation is delivered on time and according to company guidelines.
• Ensures employment relationship issues are resolved according to the organization’s best practices, culture, core values, and in accordance with applicable laws and regulations.
• Ensures the work environment is supplied, safe, clean, organized, and well-maintained.
• Resolves complex issues that arise from production/processing errors and identifies areas for continuous improvement and training.
• Addresses complex customer inquiries according to department guidelines and identifies areas for continuous improvement and training.
• Safeguards company property, including donated goods.
• Opens and closes location(s) according to department guidelines.
• Follows directions and completes other duties as assigned.

Qualifications

SKILLS AND ABILITIES:

Education: High School education/GED and Associates degree, Certification in related field, or combination of education and experience in related field equaling 2-year degree preferred

Experience: Minimum 5 years’ experience in related field upon hire or 3 to 5 years of GISD experience in level 5 or 6 position, or combination of past experience and GISD experience equaling 5 years

Certificates & Licenses: Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company requirements. Must also have an insured, reliable vehicle.