Store Manager IV

sdgoodwill; La Mesa (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill is seeking a dynamic Store Operations Leader to manage daily shop activities, drive revenue, and ensure safety and compliance. You will oversee training, wage-hour compliance, and employee relations across store staff within the San Diego area.

The role emphasizes excellent customer service, effective team leadership, and execution of company policies to maintain a high-performance store environment.

Qualifications

• High School Graduate or GED required; Associate’s Degree or higher preferred.
• Five years minimum related experience.
• Must have a valid CA Driver’s License, proof of insurance and driving record acceptable by Goodwill’s insurance company.
• Must be able to operate electronic cash register and perform basic arithmetic.

Responsibilities

• Manage daily store operations, complete required reports and meet revenue targets.
• Provide excellent customer service, address and document customer concerns.
• Ensure product meets pricing and quality standards.
• Analyze store performance and collaborate with District Manager on sales strategies.
• Communicate and resolve department concerns with feedback and solutions.
• Maintain a safe, clean, and well-merchandised store per policies and laws.
• Motivate and train staff, conduct evaluations, and support hiring decisions.
• Support organizational initiatives and Kaizen continuous improvement.

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Responsible for achieving store revenue goals, daily operations including safety and loss prevention compliance, production/retail operations, customer, and donor satisfaction. Responsible for the overall training, development, retention, wage and hour compliance, and satisfactorily addressing employee relation issues of all store staff. May be required to move locations within a 25 mile radius of San Diego County.

Responsibilities

Essential Function Statements:

• Responsible for daily store operations, completing required reports, and achieving revenue of thestore. Utilizes tools provided and monitor labor, store expenses, employee morale, product levels, quality and pricing as well as customer service. Utilizes critical thinking and strategic vision to ensure revenue goals are met.
• Responsible for maintaining and providing excellent customer service and addressing, investigating, and documenting customer concerns.
• Provides product that meets company pricing and quality standards.
• Analyzes store's performance and collaborate with District Manager on sales/production strategies as needed.
• Investigates, documents and communicates any concerns or on going issues related to the department and provides feedback and resolutions.
• Responsible for maintaining store in a safe, clean and well merchandised manner per company standards, policies and procedures and any applicable laws or regulations.
• Motivates, trains, coaches, engages and develops staff in a positive work environment to retain employees, increase productivity and achieve departmental goals. Utilizes performance management tools such as annual evaluations and goal setting conversations to develop staff.
• Manages the implementation of organizational initiatives such as 4DX methodology and Kaizen continual improvement.
• Makes recommendations for new hires and termination of employment as needed. Participates in interview process as needed/required.
• Ensures employment relationship issues are resolved according to organization’s best practices, policies and procedures, organizational culture, core values and in accordance with employment laws and regulations.
• Performs other duties as assigned or needed.

Qualifications

SKILLS AND ABILITIES:

Education: High School Graduate or General Education Degree (GED) required. Associate’s Degree or higher preferred.

Experience: Five years minimum of related experience.

Computer Skills: Email, Internet use, Microsoft word and Excel.

Certificates & Licenses: Must have a valid CA Driver’s License, proof of insurance and driving record acceptable by Goodwill’s insurance company. Must also have an insured, reliable vehicle.

Other Requirements: Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.