Supervisor - Retail

Goodwill Industries of San Diego County; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Industries of San Diego County is seeking a store supervisor to support daily operations, oversee staff, and ensure excellent customer service for donors and customers in a busy retail environment.

The role includes opening/closing the store, leading the team, and maintaining a clean, safe, and organized store while aligning with policies and procedures. Prior supervisory experience and a California driver's license are preferred.

Qualifications

• High School Diploma or GED preferred.
• One year of supervisory experience.
• Basic computer skills: Word, Excel, email, internet.
• CA Driver's License with acceptable driving record preferred.

Responsibilities

• Provide customer service to customers and donors and maintain positive interactions.
• Lead, train, and develop staff to meet productivity goals.
• Open/close the store and oversee daily production/retail operations.
• Keep store/department clean, safe, and organized with proper merchandise display.
• Assist in preparing schedules and performance evaluations.
• Document concerns and report issues to management promptly.
• Support organizational initiatives and store policies.

Skills

Customer service

Leadership

Staff training

Team motivation

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Essential Functions Statements

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assist in preparing performance evaluations, 5-minute goal setting conversations, and work schedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

SKILLS AND ABILITIES

Education

High School Graduate or General Education Degree (GED) preferred.

Experience

One year of supervisory experience. Retail experience preferred.

Computer Skills

Basic computer skills, Email, internet use, Microsoft word and Excel.

Certificates & Licenses

Having a CA Driver's License, a driving record acceptable to Goodwill's insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements

Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.