Assistant Manager

Goodwill Industries of San Diego County; San Diego (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Goodwill Industries of San Diego County seeks a Store Operations Associate to assist the Store/Operations Manager with daily department operations and achieving revenue goals. You will help train staff, supervise activities, and ensure customer service excellence for donors and shoppers.

Responsibilities include budgeting support, performance evaluations, and maintaining an orderly, safe store. Occasional relocation within 25 miles of San Diego County may be required.

Qualifications

• High School Diploma or GED is required.
• One to two years related experience.
• CA Driver’s License with acceptable driving record.
• Forklift certification and ability to operate pallet jack.

Responsibilities

• Assist Store/Operations Manager with daily department operations.
• Ensure store revenue and goals are met.
• Provide excellent customer service to customers and donors.
• Prepare and issue Annual Performance Evaluations and 5-Minute Goal Setting Conversations, P&Ls, and budgets.
• Maintain safe, clean and well-organized store with merchandised.
• Address employment relationship issues per policies and laws.

Skills

Basic computer skills

Customer service

Leadership

Training

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Assists the Manager in the daily operations. Daily duties will include management functions, opening/closing store, overseeing production/retail operations, providing training, coaching, and performance feedback to staff. Able to assume responsibility for daily operations, including revenue and production goals, employee relations, wage and hour compliance, and administrative duties in the absence of the Store Manager. May be required to move locations within a 25-mile radius of San Diego County.

North Country Clearance Center

Oversees the Clearance Center Staff and NC Fixed Crew.

Essential Functions Statement(s)

• Assists the Store Manager and/or Operations Manager with daily department operations and ensuring store revenue and goals are met.
• Ensures excellent customer service is provided to customers and donors. Provides product that meets company pricing and quality standards.
• Responsible for aiding in daily decision making, schedules, store planning and completion of reports in a timely and accurate manner.
• Responsible for maintaining store in a safe, clean and well organized with merchandised.
• Assumes all daily responsibilities in the absence of the Manager.
• Assists the manager in ensuring employment relationship issues are resolved according to the organization’s best practices, culture, core values, laws and regulations.
• Provides leadership, guidance, training and professional development in a positive work environment to motivate staff, increase productivity and achieve departmental goals.
• In collaboration with the Store Manager, responsible for preparing and issuing Annual Performance Evaluations and 5-Minute Goal Setting Conversations, P&Ls, and production and revenue budgets.
• Implements organizational initiatives such as 4DX methodology and Kaizen continual improvement.
• Reports any concerns or ongoing issues related to the department and provides feedback on resolution. Performs other duties as assigned or needed.

SKILLS AND ABILITIES

Education

High School Graduate or General Education Degree (GED).

Experience

One to two years related experience.

Computer Skills

Basic computer skills, e-mail, internet use, Microsoft Word and Excel.

Certificates & Licenses

Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company requirements.

After Market and NC Clearance Center Must be able to be forklift certified, and operates pallet jack.

Other Requirements

Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.