Supervisor - Retail

sdgoodwill; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill in San Diego is seeking a Store Supervisor to support daily store operations and lead a team. The role includes opening/closing the store, overseeing production and retail tasks, and ensuring staff follow policies and procedures.

Ideal candidates will have at least one year of supervisory experience, strong customer service skills, and basic computer abilities (Word/Excel). This position offers opportunities to develop leadership capabilities within a mission-driven organization.

Qualifications

• Education: High School Graduate or GED preferred.
• Experience: One year of supervisory experience. Retail experience preferred.
• Computer Skills: Basic computer skills, Email, internet use, Microsoft Word and Excel.
• Certificates & Licenses: CA Driver's License preferred.
• Other Requirements: Ability to operate electronic cash register and understand stock, sales reports, cash handling.

Responsibilities

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assist in preparing performance evaluations, 5-minute goal setting conversations, and workschedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Skills

Supervisory experience

Retail operations

Customer service

Leadership

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Email

Internet

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Responsibilities

Essential Functions Statements:

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assist in preparing performance evaluations, 5-minute goal setting conversations, and workschedules.
• Responsible for maintaining store/department in clean, safe and organized fashion withmerchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Qualifications

SKILLS AND ABILITIES:

Education: High School Graduate or General Education Degree (GED) preferred.

Experience: One year of supervisory experience. Retail experience preferred.

Computer Skills: Basic computer skills, Email, internet use, Microsoft word and Excel.

Certificates & Licenses: Having a CA Driver's License, a driving record acceptable to Goodwill's insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements: Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.