E-Commerce Administrator

Brobston Group; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Cartier is seeking an E-Commerce Administrator to support online operations and ensure accurate, timely fulfillment. The role collaborates with internal teams to maintain smooth order flow and deliver excellent customer service.

The ideal candidate has an undergraduate degree and 3+ years of related experience, with strong Excel skills and familiarity with SAP/Salesforce. This on-site role emphasizes organization, communication, and proactive problem-solving.

Qualifications

• Undergraduate degree and at least 3 years of related professional experience.
• Strong computer skills; experience with SAP and Salesforce is preferred.
• Proficiency in Microsoft Excel and strong organizational, communication, and problem-solving skills.
• Ability to prioritize multiple tasks, work collaboratively, and maintain attention to detail.
• Customer service focus and ability to learn new software quickly.

Responsibilities

• Support daily order processing, stock transfer tracking, and return and exchange processing.
• Monitor the Client Relations Center and e-commerce inbox.
• Coordinate with Client Relations, Supply Chain, Logistics, Fraud, Sales Audit, and IT teams.
• Check website and order flows, monitor systems for accuracy, and elevate issues.
• Assist with administrative tasks, documentation, and process tracking.

Skills

Customer service

Attention to detail

Communication

Organization

Problem solving

Prioritization

Team collaboration

Adaptability

Learning new software

Education

Bachelor's degree

Tools

SAP

Salesforce

Microsoft Excel

Job description

Summary

The E-Commerce Administrator supports Cartier's online business by coordinating order operations and ensuring accurate, timely fulfillment. The role works across internal teams to maintain smooth order flow and provide excellent customer service.

Responsibilities

• Support daily order processing, stock transfer tracking, and return and exchange processing.
• Monitor the Client Relations Center and e-commerce inbox.
• Coordinate with Client Relations, Supply Chain, Logistics, Fraud, Sales Audit, and IT teams.
• Check website and order flows, monitor systems for accuracy, and elevate issues.
• Assist with administrative tasks, documentation, and process tracking.

Requirements

• Undergraduate degree and at least 3 years of related professional experience.
• Strong computer skills; experience with SAP and Salesforce is preferred.
• Proficiency in Microsoft Excel and strong organizational, communication, and problem-solving skills.
• Ability to prioritize multiple tasks, work collaboratively, and maintain attention to detail.
• Customer service focus and ability to learn new software quickly.