Luxury Boutique Client Concierge & Sales Support

Brobston Group; Florida; Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Cartier Boutique in New York is seeking a Boutique Assistant to support a hospitality-focused client experience. You will welcome clients, assist with appointments, product presentation, gift wrapping and sales support to ensure memorable service.

You will help manage boutique traffic, maintain service areas, stock non-sellable items, assist with calls and scheduling, and collaborate with management to uphold Cartier's standards. Availability for retail hours, including weekends, is required.

Qualificações

• Experience in luxury retail or hospitality is a plus.
• Proficient with Microsoft Office; SAP knowledge preferred.
• Excellent organizational and communication skills.

Responsabilidades

• Welcome clients and support front-of-house and back-of-house activities, including appointment preparation, product presentation, gift wrapping, and sales support.
• Help manage boutique traffic, appointments, and the queue while maintaining a warm and professional environment.
• Maintain hospitality and client service areas, replenish supplies, support client requests, and assist with phone calls and appointment setting.
• Support boutique opening and closing, stock maintenance for non-sellable items, security procedures, visual standards, and special projects.
• Collaborate with boutique management and sales associates to deliver consistent, personalized client service.

Conhecimentos

Microsoft Office

Customer service

Communication

Ferramentas

SAP

Descrição da oferta de emprego

Summary

The Boutique Assistant supports an exceptional, hospitality-focused client experience at the Cartier boutique. The role helps create a welcoming environment, supports client appointments and boutique operations, and contributes to memorable service that builds lasting client relationships.

Responsibilities

• Welcome clients and support front-of-house and back-of-house activities, including appointment preparation, product presentation, gift wrapping, and sales support.
• Help manage boutique traffic, appointments, and the queue while maintaining a warm and professional environment.
• Maintain hospitality and client service areas, replenish supplies, support client requests, and assist with phone calls and appointment setting.
• Support boutique opening and closing, stock maintenance for non-sellable items, security procedures, visual standards, and special projects.
• Collaborate with boutique management and sales associates to deliver consistent, personalized client service.

Requirements

• Previous experience in luxury retail, service, or hospitality is a plus.
• Excellent computer skills and Microsoft Office experience; SAP knowledge is preferred.
• Strong organization, communication, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Professional demeanor, collaborative approach, curiosity, and a strong commitment to client service.
• Availability to work retail hours, including weekends, and travel for training as needed.
• Ability to stand and walk for extended periods, frequently bend or kneel, climb stairs, and lift or move items up to approximately 45 pounds.