Operations Coordinator - Tysons

Brobston Group; McLean (VA); On-site; USD 52,000 - 66,000; Full time

Job summary

Cartier boutique seeks an Operations Coordinator to drive commercial success through compliance and operational excellence. You will manage daily administrative, financial, logistics, and inventory processes while supporting an exceptional client experience.

You will coordinate opening/closing, shipments, receiving, stock movements, loss prevention, and support audits, policies, and improvements. Strong MS Office skills and SAP knowledge are preferred; weekend hours may be required.

Qualifications

• Associate's or bachelor's degree preferred.
• Luxury retail, service, or hospitality experience a plus.
• Excellent computer skills and proficiency with Microsoft Office; SAP knowledge preferred.
• Strong analytical, organizational, communication, and interpersonal skills with attention to detail and multitasking ability.
• Ability to work retail hours, including weekends, travel for training, and frequently move packages.

Responsibilities

• Ensure boutique policies followed and coordinate opening/closing procedures.
• Manage shipments, transfers, receiving, inventory counts, stock movements, and loss prevention.
• Monitor sales transactions and financial paperwork; support e-commerce and transactional processes.
• Maintain boutique supplies, equipment, organization, and operational standards; support audits and action plans.
• Collaborate with boutique management and client-facing teams; contribute operational improvements and support projects.
• Develop knowledge of Cartier heritage, industry news, competitors, and operational best practices.

Skills

Analytical skills

Organizational skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Microsoft Office

SAP

Education

Associate's or Bachelor's degree

Tools

SAP

Job description

Summary

The Operations Coordinator supports the commercial success of the Cartier boutique by ensuring compliance and operational excellence. This role manages daily administrative, financial, logistics, and inventory processes while supporting an exceptional client experience.

Responsibilities

• Ensure boutique policies and procedures are understood and followed, and coordinate opening and closing procedures.
• Manage product shipments, transfers, receiving, handling, inventory counts, stock movements, and loss prevention.
• Monitor sales transactions and financial paperwork, and support e-commerce and other transactional processes.
• Maintain boutique supplies, equipment, organization, and operational standards; support care services, audits, and action plans.
• Collaborate with boutique management and client-facing teams, contribute operational improvements, and support special projects.
• Develop knowledge of Cartier heritage, industry news, competitors, and operational best practices.

Requirements

• Associate's or bachelor's degree preferred.
• Previous operations experience in luxury retail, service, or hospitality is a plus.
• Excellent computer skills and proficiency with Microsoft Office; SAP knowledge preferred.
• Strong analytical, organizational, communication, and interpersonal skills, with careful attention to detail and the ability to multitask.
• Ability to work retail hours, including weekends, travel for training, and frequently move packages and products.
• Collaborative, adaptable, and client-service-focused approach in a fast-paced environment.